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The Big Mistake Department Stores Make with Their Online ServicesDigital Strategy around Technology and Customer ExperienceGaining 360 Degree View of ConsumersAuthentic brand storytelling with technology as the differentiator to drive brand demandThe New Breed Customer-centric CIOE-commerce Innovation in the CloudOptimizing a 360-degree Customer View Begins with Vision Integrating Data for a 360-degree Customer View Retail Liability In 140 Characters Or Less: Foreseeability In The Social Media Age