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Beyond the Sales Cycle: Building a Customer-Centric Enterprise with CRM
Retail Success Requires Boosting Operational Efficiency
Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry
The Changing Paradigm of Retail CRM
Disrupting the Retail Customer Experience
"Retail Technology : It's Not Always a Silver Bullet But it can help Rewrite a Forecast"
Designing for the Invisible Interface
Driving Consumer Experience through Intuitive Technology
Customer Experience on Digital Platforms
The Missing Puzzle Piece: How Workforce Analytics can help Complete the Picture to Unlock Customer Value?
The Realization that Online is Where the Future Is
Hybrid Cloud Opens the Door to Retailer's Digital Transformation
CX Strategies: A Shot In The Dark?
Three Ways through Retailers Can Step Their Game Up in 2017
Data Driven Automated Approach to Market Promotional Sales
Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment
The Key to the 360-Degree Customer View: Buyer Personas
Technology Revolutionizing Core Store Operations
Your Customers are on Smartphones: Are You Giving them Dumb Apps?
"Embracing Social Media to Enhance the Customer Experience"