SEKO Logistics Introduces Returns Focused Logistics Platform...
retailciooutlook

SEKO Logistics Introduces Returns Focused Logistics Platform 'OmniReturns'

By Retail CIO Outlook | Friday, March 15, 2019

SEKO logistics has rolled out Omnireturns, a new service which simplifies the product returns process for retailers, e-tailers and consumers. This new offering provides best in class logistics, and carrier processes with proprietary technology which reduces costs deliver end-to-end shipment visibility and optimal customer service.

With its evolving portfolio of cross-border e-tail and retail customers globally, SEKO’s innovative OmniReturns service gives sellers

•    the visibility from label creation to stock re-entering at the e-tailer/retailer warehouse
•    in-country returns carriers and processing hubs in major eCommerce hubs around the world
•    global customs compliance and repatriation services
•    multiple consumer engagement methods
•    ability to automate customer refunds or store credits

Observation shows that 30% of products ordered online are returned which is well ahead of the 8.9% of goods purchased in physical stores. Also if the returns processes are quick and easy and offer free shipping customers will go back to the retailer.

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SEKO vice president of marketing, Brian Bourke opined that OmniReturns is a natural evolution of SEOK's consumer-focused e-commerce logistics solutions including cross-border parcels.

"Returns are one of the challenging factors for almost every retailer and brand, and that led SEKO to identify the gap in the market for a global solution. This is a great opportunity to create a better experience for returns that will keep satisfied shoppers return to their stores and shopping carts more often. It will give brands a great tool to scale globally with a better piece of mind on solving the returns puzzle, and for customers, it offers a frictionless solution to encourage brand loyalty with the companies, " added Bourke.

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OmniReturns’ network currently covers over 30 countries giving consumers a choice of 105,000 locations where they can drop-off their return. 

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