SEKO logistics has rolled out Omnireturns, a new service which simplifies the product returns process for retailers, e-tailers and consumers. This new offering provides best in class logistics, and carrier processes with proprietary technology which reduces costs deliver end-to-end shipment visibility and optimal customer service.
With its evolving portfolio of cross-border e-tail and retail customers globally, SEKO’s innovative OmniReturns service gives sellers
• the visibility from label creation to stock re-entering at the e-tailer/retailer warehouse
• in-country returns carriers and processing hubs in major eCommerce hubs around the world
• global customs compliance and repatriation services
• multiple consumer engagement methods
• ability to automate customer refunds or store credits
Observation shows that 30% of products ordered online are returned which is well ahead of the 8.9% of goods purchased in physical stores. Also if the returns processes are quick and easy and offer free shipping customers will go back to the retailer.
SEKO vice president of marketing, Brian Bourke opined that OmniReturns is a natural evolution of SEOK's consumer-focused e-commerce logistics solutions including cross-border parcels.
"Returns are one of the challenging factors for almost every retailer and brand, and that led SEKO to identify the gap in the market for a global solution. This is a great opportunity to create a better experience for returns that will keep satisfied shoppers return to their stores and shopping carts more often. It will give brands a great tool to scale globally with a better piece of mind on solving the returns puzzle, and for customers, it offers a frictionless solution to encourage brand loyalty with the companies, " added Bourke.
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OmniReturns’ network currently covers over 30 countries giving consumers a choice of 105,000 locations where they can drop-off their return.