retailciooutlook
agile

Digital Wallets - It's about Ecosystems
Retailciooutlook >> cioviewpoint

Mark Horbal, CIO/CTO, SpringBIG

Digital Wallets and Mobile Payment systems are here to stay. What is not obvious is who will surface as the leader, although we can certainly see who some of the players are. Where there are players, there are also winners and losers, and the...

Era of Chatbots: Role of AI and Predictive Analytics in the Retail Industry
Retailciooutlook >> news

Artificial intelligence is being deployed in new ways across the entire service-cycle of the product in the retail market—from assembling to post-sale customer service interaction. Many AI applications have achieved increased ROI, and some...

The Bridge between AI and Retail
Retailciooutlook >> news

Artificial Intelligence is the advanced technology that has made many changes across multiple industries. AI plays an important role in the retail industry.  AI uses the application called machine learning which enables analysis of massive...

Transforming Businesses with Latest Technologies
Retailciooutlook >> cxoinsights

Andy Weir, Executive General Manager, Bankwest Technology & Transformation

It’s undeniable that business today operates in a VUCA world, with extreme levels of Volatility, Uncertainty, Complexity and Ambiguity. "By providing the user an endless choice of instagramable selfies, retailers created a stage for...

Show Me a Great Technology Strategy and I'll Show You a Successful Retailer
Retailciooutlook >> cxoinsights

Rohan Penman, Global Head of Technology, T2 Tea

With e-commerce sales, at many successful retailers consistently growing in the very high double digits, why are we now seeing huge e-commerce entities, like Amazon, buying either physical stores, logistics companies or other unexpected...

The Driving Force behind Customer Experience
Retailciooutlook >> news

Since digitization, prospective customers of a company or brand have better access to social media and online content and therefore good opinions from existing customers can sway their opinions and in turn affect sales. Today, customer experience...

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform
Retailciooutlook >> cxoinsights

Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Retailers that are thriving—and there are lots of them—anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience. Retailers that have successfully anticipated the changing customer...

Comparison between MEAN and RNG Stack
Retailciooutlook >> cxoinsights

Advait Kulkarni, Former IT Director, Cetera Financial Group & CTO, Digistic LLC

In recent days, there has been a lot of discussion around comparison of MEAN (MongoDB, Express, AngularJS and Node) and RNG (ReactJS, NextJS and GraphQL) stacks. Let us start with comparison of AngularJS with ReactJS. Both help developers...

Leveraging Technology to Enhance Guest Experience
Retailciooutlook >> cxoinsights

Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Technology gives us marketers degrees of freedom to not only do things better, but also do better things. In pursuit of elevated customer paths to purchase guest experiences, it’s a very exciting time to be a marketer, especially in the...

Was Darwin Wrong About Retail?
Retailciooutlook >> cioviewpoint

Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo. If only life were that simple. All too often, events happen that shake our world and...

Seven Signs of Disruption to Watch in 2017
Retailciooutlook >> cxoinsights

Rod Sides, Vice Chairman, US Retail, Wholesale and Distribution leader, Deloitte LLP

Many traditional retail operations continue to be disrupted by technologies that remove barriers to entry for agile players. Challenged by evolving market fragmentation, pragmatic adoption of technology can present retailers with opportunities to...

Resetting the CIO's Role for Smart, Digital Retail
Retailciooutlook >> cxoinsights

John Kenwood, VP, Capgemini [Euronext: CAP]

The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data. This digital reawakening requires CIOs at traditional retailers to retool their role and reset expectations in the...

Why Every Retailer Must Become a Technology Company by 2020
Retailciooutlook >> cxoinsights

Corey Tollefson, SVP & GM, Infor

In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores. In fact, today, digital influences about 64 percent of...

Top 6 Retail Analytics Trends of 2017
Retailciooutlook >> cxoinsights

Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]

Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result. More retail and consumer-goods companies are opening up their data to executives and front-line...

Hybrid Cloud Opens the Door to Retailer's Digital Transformation
Retailciooutlook >> cxoinsights

Vish Ganapathy, VP, Partner, IBM Industry Academy Member for Consumer Industries

Retailers are facing increased pressure from competitors abroad, traditional manufacturer brands going direct, and new business models from digitally native startups such as Dollar Shave Club and Bonobos to disruptors like Uber-eats. Beyond market...

Six Effective Ways to Manage IT Organization
Retailciooutlook >> cxoinsights

Aashish Chandra, CTO, Digital Transformation Leader, Tata Consultancy Services [NSE-TCS.NS]

In today’s disruptive digital economy, the pace of change is at its peak and it has only just taken off. It has fundamentally transformed the business landscape with many corporations unable to keep up. Research suggests 40 percent of...

Revving the Tech-ometer
Retailciooutlook >> cxoinsights

Keith Crerar, Executive VP, TradeRev

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales. New apps and tools that are designed to build and optimize efficiencies, create new channels of business, foster connectivity,...

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It
Retailciooutlook >> cxoinsights

Bill Talbot, VP, Solution & Product Marketing, CA Technologies

Of all the things IT operations people have to worry about, chief among them should be answering the ongoing question, “Are my customers happy?” In fact, it all starts and ends with the customer. If customer experience is positive then...

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It
Retailciooutlook >> cxoinsights

Bill Talbot, VP, Solution & Product Marketing, CA Technologies

Of all the things IT operations people have to worry about, chief among them should be answering the ongoing question, “Are my customers happy?” In fact, it all starts and ends with the customer. If customer experience is positive then...

3 Ways Retailers Can Participate in the Sharing Economy
Retailciooutlook >> cxoinsights

Nizzi Renaud, CMO, Zazzle

The sharing economy—for some it feels like a movement, for others a fad. While most define the sharing economy as a concept where peers borrow from peers, the concept has expanded to include many trends that are redefining commerce....

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