ANALYTICS Archives | Retail CIO Outlook
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Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80
Retailciooutlook >> cxoinsights

Nick Fischer, Senior Vice President & CFO, Betteridge

Several key ingredients contribute to your success in implementing a performance management infrastructure and achieving sustained, profitable growth. First, establishing measurable performance goals and priority objectives with clear milestones...

Exchange Solutions Delivers ES Loyalty Boost to Turbocharge Existing Loyalty Programs
Retailciooutlook >> news

BOSTON — A report by  Loyalty research shows that while a family unit can be a part of the retailer loyalty programs,  member engagement is shallow with just 46% of the member base of a given loyalty program being active. This is a...

E-tailing: Tools and Techniques to Win the Marketplace
Retailciooutlook >> news

Today, e-commerce has become one of the great opportunities for investors to make more profit through online media. Earlier, e-commerce was just a small part of the whole retail industry, but in the current world, it has become the biggest part of...

Era of Chatbots: Role of AI and Predictive Analytics in the Retail Industry
Retailciooutlook >> news

Artificial intelligence is being deployed in new ways across the entire service-cycle of the product in the retail market—from assembling to post-sale customer service interaction. Many AI applications have achieved increased ROI, and some...

Artificial Intelligence is Disrupting the Retail Industry
Retailciooutlook >> news

Artificial Intelligence has invaded almost all the industries and specifically retail banking in many ways. Banking Sector has long been a leader in AI implementation with significant spend on AI. The finance and the banking sector consider AI as...

Technological Trends That Will Reshape Retail in 2018
Retailciooutlook >> news

The Retail industry has been one of the fastest industries to adapt quickly to the evolving innovations. All major retail firms are adopting the new retail tech trends in order not to get left behind. 1.    Personalization tops...

How Global Brands Create Insanely Great Customer Experiences
Retailciooutlook >> cxoinsights

Mark Wang, Chief Data Scientist, Alorica

Wouldn’t it be great to be able to predict when and how customers will be delighted, or predict which ones will churn? From online streaming services to social media platforms, some of the most successful companies have figured out how to do...

How Global Brands Create Insanely Great Customer Experiences
Retailciooutlook >> cxoinsights

Mark Wang, Chief Data Scientist, Alorica

Wouldn’t it be great to be able to predict when and how customers will be delighted, or predict which ones will churn? From online streaming services to social media platforms, some of the most successful companies have figured out how to do...

Business Intelligence: New Data and Insights Propel Fraud Fighting Solutions Ahead
Retailciooutlook >> cxoinsights

Don Bush, Vice President of Marketing, Kount

The term Business Intelligence (BI) was introduced in the early 90s to describe an exciting new way to extract insight and create visual reports from stored data across the enterprise. This new insight, shared typically in the form of BI reports...

Leveraging Technology in the Wake of the #MeToo Campaign
Retailciooutlook >> cxoinsights

Stephanie Miller, Director of Labor and Employee Relations, Lowe's Companies, Inc.

There is no doubt that your organization has been experiencing a rise in the number of complaints involving claims of sexual harassment. And I am sure you are expecting this trend to continue for the foreseeable future. As an employee relations...

3i Infotech Services Forays into Retail
Retailciooutlook >> news

BANGALORE: 3i Infotech Limited (BSE: 532628, NSE: 3IINFOTECH), a global Information Technology company which had recently unveiled a new corporate identity for their services business unit, brand-named as Altiray™,...

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform
Retailciooutlook >> cxoinsights

Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Retailers that are thriving—and there are lots of them—anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience. Retailers that have successfully anticipated the changing customer...

A Century of Success: Red Wing Shoes Innovates for Continued Growth
Retailciooutlook >> cioviewpoint

Marc Kermisch, VP & CIO, Red Wing Shoe Co.

A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time. With roots that date back to 1905, Red Wing Shoes knows industrial footwear and knows it well. The...

Data Analytics Making Way into Retail Market
Retailciooutlook >> news

According to ResearchLive, a screening solution has been developed by Ipsos Marketing wherein cognitive psychology and behavioral science is used to test logos, images and marketing claims among customers. System2 and...

Data Analytics Making Way into Retail Market
Retailciooutlook >> news

According to ResearchLive, a screening solution has been developed by Ipsos Marketing wherein cognitive psychology and behavioral science is used to test logos, images and marketing claims among customers. System2 and...

Leveraging Technology to Enhance Guest Experience
Retailciooutlook >> cxoinsights

Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Technology gives us marketers degrees of freedom to not only do things better, but also do better things. In pursuit of elevated customer paths to purchase guest experiences, it’s a very exciting time to be a marketer, especially in the...

Why Artificial Intelligence Will Empower the CIO
Retailciooutlook >> cioviewpoint

Gregory B Morrison, SVP & CIO, Cox Enterprises

Since the dawn of mainframe computing, CIOs have marshaled troves of data—gathering, using and protecting information to advance the company’s strategic objectives. As technology evolves, so do our methods. The widespread digitization...

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever
Retailciooutlook >> cxoinsights

Dr. Volker G. Hildebrand, Global VP, SAP Hybris

For many years, computers could play mathematical games like chess and the sheer computing horsepower was the key to their success. Last year, for the first time ever, a computer was able to play the complex board game of Go and win!...

The Technology Revolution and Lessons Learned
Retailciooutlook >> cxoinsights

Mike Miller, CEO, Better World Books

Better World Books is a for-profit social enterprise and a global e-retailer providing products and information to socially conscious consumers. Better World Books collects and sells new and used books online matching each purchase with a...

Marketing Disruption: Role of the CIO
Retailciooutlook >> cxoinsights

Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]

The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions than the CIO; to Accenture becoming the world’s largest digital agency;...

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