artificial intelligence

Is AI Likely to Empower Retail in the Future?
Retailciooutlook >> news

Artificial Intelligence (AI) has carved a niche for itself in every industry, and the retail sector has particularly benefitted significantly from it. AI has helped retailers improve customer experience (CX) and customer journey. •...

The Changing Nature of Retail Ecosystem
Retailciooutlook >> cxoinsights

Jason Goldberg, SVP Commerce & Content Practice, SapientRazorfis

I came to retail at a time when the retail landscape was dramatically changing. At the time, computer city superstore was the first big box concept for technology. But the interesting part was that the retailers only sold B2B technology in a...

The Future of Retail Technology
Retailciooutlook >> news

Based on a recent study, an investment-management company predicted the technology transformations for the next two decades in the retail landscape. From payment technology to virtual reality, the prediction report covers about 12 growing tech...

Artificial Intelligence and its Customer Value
Retailciooutlook >> cxoinsights

Chitralekha Das, AI Enthusiast, Senior Program/Project manager, Intralinks

Artificial Intelligence (AI) is a natural extension of human intelligence. While AI has been around for a while, it has become so ubiquitous that it touches every one of us in some shape or form. There are numerous resources that capture how AI...

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever
Retailciooutlook >> cxoinsights

Dr. Volker G. Hildebrand, Global VP, SAP Hybris

For many years, computers could play mathematical games like chess and the sheer computing horsepower was the key to their success. Last year, for the first time ever, a computer was able to play the complex board game of Go and win!...

Building an AI-Based Machine Learning for Global Economics
Retailciooutlook >> cioviewpoint

Alexander Fleiss, CIO & CEO, Rebellion Research Partners LP

There are two main approaches towards creating an Artificial Intelligence technology or any intelligent program. The first approach to creating Artificial Intelligence was rule-based. One would code into the computer a set of rules or...

Evolution of Information Technology
Retailciooutlook >> cioviewpoint

Joe Sheridan, Corporate Director of IT & CIO, Soave Enterprises

Informational Technology is a massively evolving and dynamic sector. Technology has permeated to every strata of the society and is playing pivotal role in shaping social dynamics. The demand for quick and apt services has led to emergence of...

Digital Strategy around Technology and Customer Experience
Retailciooutlook >> cxoinsights

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations. In our digital age, customer demands accessibility to companies anytime, anywhere, and on the device or channel of their...

Infusing Analytics into Physical Retail Stores
Retailciooutlook >> cxoinsights

Brandon Schulz, Director, Retail Vertical, Luxoft [NYSE:LXFT]

With the growing customer demands, players in the retail industry are leveraging advanced eCommerce platforms to enhance shopping experience. The capability of eCommerce platforms to record users’ browsing history in retail cloud...

Data Analytics: New Edge for Success
Retailciooutlook >> cioviewpoint

Colin Boyd, VP and CIO, Joy Global [NYSE-JOY]

Advantages of Cloud Computing for Data Analytics If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems. Every function in an organization today is likely...

CX Strategies: A Shot In The Dark?
Retailciooutlook >> cxoinsights

Waves Mowatt-Kane, Director, Customer Experience, Amtrak

When trying to hit a target, the mantra is often “Ready, Aim, Fire.” But, in business, how do you know whether you have the right target in your sights? Discovering the right target can be more important than hitting the wrong one....

Technology Changes to Supply Chains Demand Good Leadership
Retailciooutlook >> cioviewpoint

Kevin Glynn, VP and CIO, DSC Logistics

Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do, but also to help people understand how their jobs will...

The Power of Digital Design and Strategy for Affectionate Human Interactions
Retailciooutlook >> cxoinsights

Dave Fletcher, Founder and Executive Director, The Mechanism

I am a designer who decided to shift gears from traditional advertising and branding to the early days of websites in 1995. I later moved into the wild west of digital website consultancies in the late 90’s and early 2000’s, through... Expediting Online Shopping with Personalized Ads
Retailciooutlook >> vendor

Rareș Bănescu, Founder & CEO

A dedicated provider of SaaS, a service for e-commerce websites and online stores of any kind

Catchoom: AI Enriched Web-Shopping Experience
Retailciooutlook >> vendor

David Marimon, Co-founder and CEO

Catchoom provides Visual Shopping solutions that make the industry cost-efficient and more customer satisfaction centric

TEMPOE: Retail Within Reach
Retailciooutlook >> vendor

Chris Garrido, President

TEMPOE provides several flexible payment options with the opportunity of quick and economical ownership for consumers

Virid: A Robust, All-in-One eCommerce Package
Retailciooutlook >> vendor

Steve Deller, President & CEO

A provider of eCommerce solutions for growing retail brands, including software, cloud-based hosting, integration support, and ongoing technology consulting

Jetlore, Inc.: AI-Powered CRM
Retailciooutlook >> vendor

Eldar Sadikov, Founder & CEO

Jetlore is an AI-as-a-service company powering CRM experiences for B2C enterprises

New Editions