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Which Are The Top Retail Technology Trends To Watch Out For
Retailciooutlook >> cioviewpoint

Savio Thattil, CIO & SVP of Technology, Sephora Americas

To my mind, the top retail technology trend is mobile payments, and offering consumers greater optionality in how they pay, particularly with the advent of Apple Pay. We are following mobile payments very closely to see the pace of adoption in the...

Redesigning Supply Chain and Logistics with Simulation
Retailciooutlook >> cxoinsights

Benoit Montreuil, Professor in ISYE School, Coca- Cola Chair in Material Handling and Distribution

Simulation assists organizations in assessing the state, performance, anomalies, opportunities and risks of current and proposed supply chains and logistic systems, virtually stress testing their performance and the feasibility of innovations;...

A Sneak Peak into the Future of Retail Landscape
Retailciooutlook >> cxoinsights

Saqib .E. Awan, VP, Lightspeed Venture Partners

Which are the upcoming technological trends in the retail landscape? This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers. At the same time, despite the doomsayers predictions, I think brick and...

Is it about IT? Never Ever
Retailciooutlook >> cioviewpoint

Ralf Schneider, CIO, Allianz Group

Digitalization, sure. It’s critical. All the financial services providers agree, especially in insurance, which is my focus. Insurance depends on the responsible handling and interpretation of data and how we manage the entire insurance...

Only Fools Fragment: How Seamless Experiences Keep Customers
Retailciooutlook >> cxoinsights

Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe

The best experience businesses map out every step of the customer journey with uninterrupted technological engagement. "It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average...

Service Management in the Age of Digitization
Retailciooutlook >> cioviewpoint

Douglas Duncan, CIO, Columbia Insurance Group

• Leadership Framework for Building Elite Teams Share your experiences through Retail CIO Outlook If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever...

E-commerce and the Data behind it
Retailciooutlook >> cioviewpoint

Klemen Drole, CIO, Lazada Group

E-commerce as a concept is straightforward enough. Aisles and aisles of physical products, now easily accessible digitally at a click of a button. But the digitization of shopping has opened the flood gates to turbulent competition. New concepts...

eCommerce Expo Asia 2018
Retailciooutlook >> news

Singapore: eCommerce Expo Asia will finally be brought over from the UK! From 10th – 11th October, the two days of this comprehensive event engagement, hosted at Marina Bay Sands Expo and Convention Centre, will offer attendees a wealth...

IT as an Enabler for Retail Industry
Retailciooutlook >> cioviewpoint

Armin Roeseler, CIO and Managing Partner, Fortacs Group, LLC

In retail environments, IT became a critical business enabler no later than the moment when companies started to migrate from traditional brick and mortar business models to e-commerce and online solutions. In addition, increasing...

Technology: Building a Competitive Advantage in Logistics
Retailciooutlook >> cxoinsights

Suheb Siddiqui, Managing Director, PwC

In his economic theory magnum opus, Wealth of Nations, Adam Smith says, “Wherever there is great property, there is great inequality.” That advice may be 240 years old, but it is good counsel for today’s logistics providers. The...

Software Engineers are The Future of Logistics
Retailciooutlook >> cioviewpoint

Mario Harik, CIO, XPO Logistics, Inc.

In the age of e-commerce, consumers have more choice than ever. We can shop anytime of the day and from virtually any location. Retailers are adapting quickly, too. Established brands are trying new things all of the time in an effort to be the...

The Boundaries have Vanished
Retailciooutlook >> cxoinsights

Michael Adams, VP of IT, MarineMax

A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage. The “Digital World” that exists today is every bit as robust, engaging, and...

Why Artificial Intelligence Will Empower the CIO
Retailciooutlook >> cioviewpoint

Gregory B Morrison, SVP & CIO, Cox Enterprises

Since the dawn of mainframe computing, CIOs have marshaled troves of data—gathering, using and protecting information to advance the company’s strategic objectives. As technology evolves, so do our methods. The widespread digitization...

Rise of the CDO: The Great Mediator
Retailciooutlook >> cxoinsights

Hannah Datz, VP Retail North America, SAP Hybris

Every two years a new turn of phrase in retail tech becomes the hot button. Recent examples include “omni-channel,” “360-degree customer,” and “real-time.” As each has risen and declined in popular use, the...

Marketing Disruption: Role of the CIO
Retailciooutlook >> cxoinsights

Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]

The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions than the CIO; to Accenture becoming the world’s largest digital agency;...

Resetting the CIO's Role for Smart, Digital Retail
Retailciooutlook >> cxoinsights

John Kenwood, VP, Capgemini [Euronext: CAP]

The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data. This digital reawakening requires CIOs at traditional retailers to retool their role and reset expectations in the...

Gaining 360 Degree View of Consumers
Retailciooutlook >> cxoinsights

Sahal Laher, SVP, Chief Digital & Information Officer, Destination XL Group, Inc. [NASDAQ: DXLG]

Retailers have to integrate data across the retail enterprise to have a 360 degree view of the customer, but it’s not an easy thing to do. What are your thoughts on getting this act right? The fundamental objective is to give customers...

Infusing Analytics into Physical Retail Stores
Retailciooutlook >> cxoinsights

Brandon Schulz, Director, Retail Vertical, Luxoft [NYSE:LXFT]

With the growing customer demands, players in the retail industry are leveraging advanced eCommerce platforms to enhance shopping experience. The capability of eCommerce platforms to record users’ browsing history in retail cloud...

The New Breed Customer-centric CIO
Retailciooutlook >> cxoinsights

Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

In 2003, Nicholas Carr sparked a heated debate in his Harvard Business Review article “IT Doesn’t Matter”. He argued eloquently that it was more important for IT to be good enough and cheap than to be first to market and unique....

Driving Consumer Experience through Intuitive Technology
Retailciooutlook >> cxoinsights

Charlie Cole, Chief Digital Officer, VP, TUMI

1) Retailers have to integrate data across the retail enterprise to have a 360-degree view of the customer, but it’s not an easy thing to do. What are your thoughts on getting this act right? It’s easy to overcomplicate. Ultimately...

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