CUSTOMER SERVICE Archives | Retail CIO Outlook
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Avoid Being the Next Casualty in the Retail Apocalypse
Retailciooutlook >> cioviewpoint

Sahal Laher, CDO & CIO, Destination XL Group

How are customer expectations driving changes for retail? There is extreme competition in the retail industry today and thousands of stores are closing in what is being described as the retail apocalypse. You cannot focus merely on...

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment
Retailciooutlook >> cxoinsights

Don Scheibenreif, VP-Distinguished Analyst, Gartner

In the era of digital business, where physical and digital lines are blurred, CIOs and IT leaders — especially those supporting customer-facing business processes and CRM — must consider what the new relationships between people,...

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