digital transformation

3i Infotech Services Forays into Retail
Retailciooutlook >> news

BANGALORE: 3i Infotech Limited (BSE: 532628, NSE: 3IINFOTECH), a global Information Technology company which had recently unveiled a new corporate identity for their services business unit, brand-named as Altiray™,...

Measuring Success in Omni- Channel Customer Experiences
Retailciooutlook >> cxoinsights

Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings. However, while many organizations...

Digitizing the Retail Customer Experience and What it Means for Multichannel Retailers Today
Retailciooutlook >> cxoinsights

Bob Hetu, Research Director, Gartner [NYSE:IT]

The 2016 holiday season is in the books and the impact of ecommerce, and Amazon, is clear. According to First Data, October 1, 2016 through January 2, 2017, ecommerce sales grew 12 percent, while brick-and-mortar sales grew only 1.6 percent....

Infovista: Extending the Frontiers of Knowledge in Network Performance and Application Control
Retailciooutlook >> vendor

Neil Dunham, VP Sales of UK and Ireland

Provides complete visibility and unprecedented control to deliver improved experiences and maximum value to client network and applications

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