ERP Archives | Retail CIO Outlook

Cloud Computing Benefits Procurement in Two Ways
Retailciooutlook >> cioviewpoint

Erwin Eimers, CIO, Valent U.S.A. Corporation

A Complete Virtualized Infrastructure Broadly there are two ways in which cloud computing benefits procurement: One: By the end of this year my complete infrastructure will be hyper-converged (Nutanix). Basically I will run everything off...

Beyond the Sales Cycle: Building a Customer-Centric Enterprise with CRM
Retailciooutlook >> cxoinsights

Michelle Rydman, Senior Product Manager, Infor

Somewhere along the way, CRM lost its focus. The systems originally named after the customer relationship gradually morphed into management reporting tools. The customer relationship touches nearly every department and division within an...

Global Supply Chain Management System for Better Visibility
Retailciooutlook >> cioviewpoint

Anthony DeCanti, CIO & SVP, UniGroup

UniGroup, a global relocation, transportation and logistics leader, is the parent company of United Van Lines, Mayflower Transit, UniGroup Logistics, UniGroup Relocation and Sterling Relocation. Approximately700 independent U.S. agents and more...

Technology Pushing Cost Savings in Logistics
Retailciooutlook >> cxoinsights

E.R. Williams, Co-Founder and Technology Lead, Zipline Logistics

Demand for technology integration into transportation services is at an all-time high. When asked if IT expertise and capabilities are a necessary offering from third-party logistics providers (3PLs), 93 percent of shippers say yes, according to...

Mitigating Tax Determination Complexities
Retailciooutlook >> news

The complexity in taxes and their calculation is high for any enterprise today, but fortunately, for companies all over the world, three entrepreneurs came together twelve years ago to solve just that. The result was Avalara, a cloud-based...

How ERP abets the supply chain with automation
Retailciooutlook >> news

Businesses are using smart business automation software to gain operational efficiency, enhance productivity, and gain profitability.  Businesses should adapt to changes to remain agile. They need to automate and streamline operations across...

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80
Retailciooutlook >> cxoinsights

Nick Fischer, Senior Vice President & CFO, Betteridge

Several key ingredients contribute to your success in implementing a performance management infrastructure and achieving sustained, profitable growth. First, establishing measurable performance goals and priority objectives with clear milestones...

Technology in Textiles-Bedding
Retailciooutlook >> cioviewpoint

Brian Parnes, CIO, Down Lite International

Technology in the textile industry, specifically bedding, ranges from outdated equipment on a production floor to state of the art automated lines, home-grown ERP systems to full-fledged SAP installations. In between all of this are mounds of...

How Traditional Retailers are Evolving For the Digital Era
Retailciooutlook >> cxoinsights

Gareth Bridges, Director, Digital Business, Equinix Asia-Pacific

Technology has had an enormous impact on the retail sector – not only supporting the rise of online stores, but also in enhancing the operations of traditional bricks and mortar retailers. In today’s ever-changing retail world,...

Benefits of Integrating CRM and ERP in a Single Platform
Retailciooutlook >> news

In today’s market the customer touch points are spread across multiple channels and platforms, thus companies often miss out on crucial data and are prevented from providing a personalized experience to the customers. Most businesses use CRM...

The Industrial IoT Attack Surface
Retailciooutlook >> cioviewpoint

Matt Griffiths, CIO, Stanley Black & Decker Industrial

The average lifespan of industrial manufacturing machinery is around 20 years. To put that in context; 20 years ago, Windows 98 &Visual Basic 6.0 had just been released by Microsoft, Google had just hired their first employee and US Robotics...

Travel Centers Digitalized
Retailciooutlook >> cxoinsights

Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J

In a world that is being primarily governed by the idea of improving the guest experience, every enterprise is pushing the limit to make themselves the preferred service provider in their industry. Against this backdrop, my role at Pilot Flying J...

Strategic Supply Chain Technology Assessment
Retailciooutlook >> cxoinsights

Kevin J. Hume, Partner - Supply Chain Technology, Tompkins International

The pace of change in the supply chain world and the supporting technologies is nothing short of breathtaking. The explosive growth of internet based commerce has completely transformed how consumers and businesses access goods and services...

Technology: Building a Competitive Advantage in Logistics
Retailciooutlook >> cxoinsights

Suheb Siddiqui, Managing Director, PwC

In his economic theory magnum opus, Wealth of Nations, Adam Smith says, “Wherever there is great property, there is great inequality.” That advice may be 240 years old, but it is good counsel for today’s logistics providers. The...

The Boundaries have Vanished
Retailciooutlook >> cxoinsights

Michael Adams, VP of IT, MarineMax

A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage. The “Digital World” that exists today is every bit as robust, engaging, and...

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever
Retailciooutlook >> cxoinsights

Dr. Volker G. Hildebrand, Global VP, SAP Hybris

For many years, computers could play mathematical games like chess and the sheer computing horsepower was the key to their success. Last year, for the first time ever, a computer was able to play the complex board game of Go and win!...

The Face of Retail in the Digital Era
Retailciooutlook >> cxoinsights

Nate Kredich, COO, PIRCH

Getting the Act Right It’s critical, especially in a business like ours which is several parts retail and several parts service. Our CRM allows us to target our marketing communications based upon the customer’s journey, whether...

The Missing Puzzle Piece: How Workforce Analytics can help Complete the Picture to Unlock Customer Value?
Retailciooutlook >> cxoinsights

Helen M. Friedman, Director, Willis Towers Watson

Picture this: A senior leadership team is reviewing store results and, by all accounts, two particular store profiles look roughly the same. Customer demographics: similar. Market conditions: similar. Yet, one location is seeing major issues with...

Data Analytics: New Edge for Success
Retailciooutlook >> cioviewpoint

Colin Boyd, VP and CIO, Joy Global [NYSE-JOY]

Advantages of Cloud Computing for Data Analytics If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems. Every function in an organization today is likely...

IoT as an Enabler to Operations and Commercial Strategies
Retailciooutlook >> cioviewpoint

Matt Meier, VP & CIO, Whirlpool Corporation

The Ball’s in Our Court! Remember the days when the primary role of the CIO was as caretaker of the I.T. applications and infrastructure for the global enterprise? If email was up, transactional platforms and networks were humming along,...