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How IoT is Revolutionizing the Retail Customer Experience
Retailciooutlook >> cxoinsights

Prashant Kumar, Founder & CEO, TechBlocks

Implementation of IoT is becoming easier through falling hardware costs, productivity gains, and the focus of major players such as Microsoft with their Azure IoT Suite. As it grows in scale and accessibility, IoT will fundamentally alter business...

Face as the New Data Point: The Good, Bad and the Ugly of Facial Recognition Technologies
Retailciooutlook >> cxoinsights

Riku Vassinen, Head of Digital Transformation, JWT Singapore

Although facial recognition technology has been around from 1960´s, it was again Apple who made this technology household name. After the launch of iPhone X, facial recognition opportunities have truly hit the mainstream. Besides locking...

Disrupting the Retail Customer Experience
Retailciooutlook >> cxoinsights

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

My resistance was for good reason; instinctively I knew that once I acquiesced to the app, it would be too easy to search and find any retail item I was inclined to possess, at any hour, at a competitive price, and then with a click, BUY IT...

The Industrial IoT Attack Surface
Retailciooutlook >> cioviewpoint

Matt Griffiths, CIO, Stanley Black & Decker Industrial

The average lifespan of industrial manufacturing machinery is around 20 years. To put that in context; 20 years ago, Windows 98 &Visual Basic 6.0 had just been released by Microsoft, Google had just hired their first employee and US Robotics...

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)
Retailciooutlook >> cxoinsights

Sanjay Choubey, VP-IT, Briggs & Stratton

A leaders in business or IT, automation has always been understood as an approach to manage cost and increase operational efficiency, however recent advancement and improved approach of automation has introduced another decision factor about...

Disruption of Retail to be a Reality with Virtual Reality
Retailciooutlook >> news

The immersive world of VR providing a convenient, enjoyable, and addictive shopping experience with the added advantage of being able “feel” things in the VR space could turn the tide for retail. With the price of...

Seven Signs of Disruption to Watch in 2017
Retailciooutlook >> cxoinsights

Rod Sides, Vice Chairman, US Retail, Wholesale and Distribution leader, Deloitte LLP

Many traditional retail operations continue to be disrupted by technologies that remove barriers to entry for agile players. Challenged by evolving market fragmentation, pragmatic adoption of technology can present retailers with opportunities to...

The Business Reality of Virtual Reality
Retailciooutlook >> cxoinsights

Vinod Subramanyam, AVP & Head - Digital Experiences at Brillio

For many in tech, 2016 was seen as “Year 0” for augmented and virtual reality (AR/VR). Facebook released the highly anticipated consumer version of their Oculus Rift VR headsets. Users downloaded Pokémon Go, the AR-based mobile...

Digital in Retail: The Three Steps to Maturity
Retailciooutlook >> cxoinsights

Paul Conder, Vice President, CX, CallisonRTKL

Before embarking on a career in retail design and customer experience in the late 1990s, I was part of a tech 1.0 startup. Back then, our marketing activities involved showing our wares at trade shows and tech conventions along the lines of...

The Key to the 360-Degree Customer View: Buyer Personas
Retailciooutlook >> cxoinsights

Greg Petro, President and CEO, First Insight

Feeling the quality of fabrics, navigating through new collections, comparing pricing at-a-glance and speaking with representatives that are most attuned to the brand are all advantages brick-and-mortar retailers have with their customers. The...

The Post- Office Generation
Retailciooutlook >> cioviewpoint

Ryan Byrd, CIO & VP Engineering, Entrata

It is no secret that Google completely revolutionized the workplace with their browser-based email offering (Gmail) back in 2004. An incredible six years later, in 2010, Microsoft followed suit with Office 365. But by that time, it had become a...

Growing Pains for Amazon
Retailciooutlook >> cxoinsights

James Keller, Executive Partner, Bulger Partners

It is shaping up to be another great year for Amazon and one that represents some big milestones for the company. In the company’s most recent financial quarter, which also marked its 21st year of operation, finally showed signs of tackling...

Century Broadens Cash Flow Management; Facilitates Credit Card Payments inside SAP B1
Retailciooutlook >> news

IRVINE, CA: Century Business, a provider of technology based merchant service that develops integrated payment processing solutions has introduced a payment processing enhancement for SAP Business One. The payment solution will enable business...

Gusto Redesigns its Hospitality Software to Support Microsoft Surface 3
Retailciooutlook >> news

FREMONT, CA: Gusto, a provider of restaurant management solutions, combines with Heckler Design –a provider of Point Of Sale solutions– to redesign the entire restaurant point-of-sale experience on Microsoft’s new Surface 3....

Sogeti in Partnership with Microsoft and HP Streamlines Retail Operations with Data Driven Decisions
Retailciooutlook >> news

FREMONT, CA: Sogeti, a provider of information technology services to businesses and public sector organizations, launches Data-Driven Decisions for retail. Data Driven Decisions' Series is a suite of business intelligence and analytics...

Feature Loaded Panasonic POS Device Ready to Claim Restaurant, Retail and Hospitality Sectors
Retailciooutlook >> news

Retail Cio Outlook

FREMONT, CA: Panasonic in its latest release launches a modular Point of Sales workstation, the JS-970 All In One. Designed quick service restaurant, retail and hospitality sectors, it is versatile and tough and replaces Panasonic JS-925. The POS...

18 Tips for Retailers Negotiating Software Contracts
Retailciooutlook >> cioviewpoint

Mark Lilien, SVP & CIO, Things Remembered

There are several things I’ve learned during my tenure in the Information Technology industry, not the least of which is contract negotiation. Below are 18 tips that can help you achieve mutually beneficial terms when it comes to negotiating...

Invigor Group Limited: Powering the Loyalty Experience
Retailciooutlook >> vendor

Gary Cohen, CEO & Chairman

A data analytics firm striving to empower the retail sector with a world-class platform that enhances their customer engagement capabilities

NaviWorld Singapore Pte. Ltd: Unparalleled Quality in ERP Implementation Services
Retailciooutlook >> vendor

Raymond Yap, Managing Director, NaviWorld Singapore Pte. Ltd.

Offers successful ERP solutions implementations, led by a senior management team with close to 40 years of combined experience in ERP

CommerceCX: Enabling Frictionless Consumer Engagement
Retailciooutlook >> vendor

Rob Maille, Head of Strategy & Customer Experience

Tailors state-of-the-art, frictionless consumer engagement experiences by tapping into the buyer psychology and intent

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