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Measuring Success in Omni- Channel Customer Experiences
Retailciooutlook >> cxoinsights

Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings. However, while many organizations...

Growing Pains for Amazon
Retailciooutlook >> cxoinsights

James Keller, Executive Partner, Bulger Partners

It is shaping up to be another great year for Amazon and one that represents some big milestones for the company. In the company’s most recent financial quarter, which also marked its 21st year of operation, finally showed signs of tackling...

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