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Digital Wallets - It's about Ecosystems
Retailciooutlook >> cioviewpoint

Mark Horbal, CIO/CTO, SpringBIG

Digital Wallets and Mobile Payment systems are here to stay. What is not obvious is who will surface as the leader, although we can certainly see who some of the players are. Where there are players, there are also winners and losers, and the...

Digital Wallets - It's about Ecosystems
Retailciooutlook >> cioviewpoint

Mark Horbal, CIO/CTO, SpringBIG

Digital Wallets and Mobile Payment systems are here to stay. What is not obvious is who will surface as the leader, although we can certainly see who some of the players are. Where there are players, there are also winners and losers, and the...

Era of Chatbots: Role of AI and Predictive Analytics in the Retail Industry
Retailciooutlook >> news

Artificial intelligence is being deployed in new ways across the entire service-cycle of the product in the retail market—from assembling to post-sale customer service interaction. Many AI applications have achieved increased ROI, and some...

How to Boost Brand Loyalty
Retailciooutlook >> news

Developing and sustaining a brand is a valuable asset when it comes to attracting and retaining customers. Here are strategies to ensure the best brand experience for your customers. Watch out for fragmented messaging TV and radio, email,...

Show Me a Great Technology Strategy and I'll Show You a Successful Retailer
Retailciooutlook >> cxoinsights

Rohan Penman, Global Head of Technology, T2 Tea

With e-commerce sales, at many successful retailers consistently growing in the very high double digits, why are we now seeing huge e-commerce entities, like Amazon, buying either physical stores, logistics companies or other unexpected...

Asymmetrical Risk to the Integrated Retail World
Retailciooutlook >> cxoinsights

David Marcotte, Senior Vice President, Kantar Consulting

On June 27, 2017, malware was activated on multiple government and financial systems in Ukraine. First thought to be Petya ransomware, it turned out to be a weaponized version called NotPetya that prevented users from accessing their hard drives...

How can Personalization help you Boost your B2B
Retailciooutlook >> news

Personalization has become a growing trend in the B2B market implemented by many e-tailers considering the positive impact it has on the business. Today, consumers prefer sites that can analyze their needs and display products accordingly. With...

The New Value Case for Mobile Apps: A Foundation for Immersive Commerce
Retailciooutlook >> cxoinsights

Dave Nickens, Mobile Director, Build.com

Over the last several years there has been much debate around Mobile Apps. Should we have one? What level of investment should we make? For this discussion, let’s focus on native apps, consumer expectations, and the intersection of emerging...

Empowering Consumers in the Retail Space
Retailciooutlook >> cioviewpoint

Steve Rempel, CIO, Rite Aid

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars. There are some who think this trend will continue over the next 10 years, but...

AI becomes "Personal"
Retailciooutlook >> cioviewpoint

Sherif Mityas, CIO & CSO, TGI Fridays

Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home. The kids love pasta, your spouse prefers salad, and you’re craving your favorite burger. But...

Four Myths about Innovation in Logistics
Retailciooutlook >> cxoinsights

Daniel Gagnon, VP of Marketing, Global Logistics & Distribution, UPS

The serenity of a normal Sunday morning gives me time to catch-up on the business journals and blogs that have accumulated in my in-box throughout the week. As I comb through the articles, my serendipity turns into anxiety as I read article after...

Benefits of Cloud in Logistics
Retailciooutlook >> cxoinsights

Chuck Fuerst, Director of Product Strategy, HighJump Software

Cloud computing is a hot topic and the basic structure is similar no matter the service: a vendor hosts the software application and hardware infrastructure, and the customer accesses the services via a Web browser. The customer gains the...

Creating a Sustainable Innovation Program
Retailciooutlook >> cioviewpoint

Armin Roeseler, CIO, Swanson Health Products

What is Innovation? Innovations create value propositions that people are willing to pay for. They inspire game changing outcomes for a business by meeting new consumer requirements, or satisfying previously unarticulated—but...

Measuring Success in Omni- Channel Customer Experiences
Retailciooutlook >> cxoinsights

Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings. However, while many organizations...

Resetting the CIO's Role for Smart, Digital Retail
Retailciooutlook >> cxoinsights

John Kenwood, VP, Capgemini [Euronext: CAP]

The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data. This digital reawakening requires CIOs at traditional retailers to retool their role and reset expectations in the...

Magnifying the Power Of Data
Retailciooutlook >> cioviewpoint

Steve Rempel, CIO, Rite Aid

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars. There are some who think this trend will continue over the next ten years, but...

The New Breed Customer-centric CIO
Retailciooutlook >> cxoinsights

Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

In 2003, Nicholas Carr sparked a heated debate in his Harvard Business Review article “IT Doesn’t Matter”. He argued eloquently that it was more important for IT to be good enough and cheap than to be first to market and unique....

The Realization that Online is Where the Future Is
Retailciooutlook >> cxoinsights

Reid Greenberg, SVP, Kantar Retail

Top Retail Technology Trends to Watch Out for in 2017 The speed at which technology changes is virtually impossible to keep up with as a marketer or tech leader. The good news is, there are a lot of shiny things to ignore and focus on the...

Micro Center Joins Shopkick Ecosystem
Retailciooutlook >> news

REDWOOD CITY, CA: Shopkick, a shopping rewards app that engages people with brands and drives in-store action, today announces the latest addition to its ecosystem through a partnership with electronics retailer Micro Center:...

Technology Changes to Supply Chains Demand Good Leadership
Retailciooutlook >> cioviewpoint

Kevin Glynn, VP and CIO, DSC Logistics

Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do, but also to help people understand how their jobs will...

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