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Transforming Our Customer Experience through an Omni-channel Lens
Retailciooutlook >> cxoinsights

Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers. Over the years, we have gradually expanded our customer facing channels resulting in a multi-channel...

Truly Autonomous AI Not Practical for Most Businesses
Retailciooutlook >> cxoinsights

Scott Horn, CMO, [24]7

On the heels of 2016’s announcements of Salesforce Einstein, Facebook Messenger chatbots and the new Partnership on AI launched by the biggest names in tech, many believe that Hollywood dreams of human-like machines will become reality this...

Loyalty Prime Secures Series A Funding to Disrupt the Loyalty Marketing Industry with their Pioneering Software-As-A-Service Platform
Retailciooutlook >> news

FREMONT, CA: Loyalty Prime, the leading SaaS (Software-as-a-Service) loyalty platform provider, secured its 1.5 million euro series A funding from the financial consortium consisting of Senovo, Unternehmertum Venture Capital (UVC) and angel...

Strategical Development of Data and Analytics in Retail
Retailciooutlook >> cxoinsights

Vishaal Melwani, CEO, Combatant Gentlemen

While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret. In the past five to ten years alone, and with the rise of online retail, we have been experiencing a...

Exchange Solutions: Maximizing Customer Lifetime Value
Retailciooutlook >> vendor

Ron Gerace, SVP, Product & Marketing

Designs, builds, and operates customer engagement programs that use data-driven, personalized incentives to increase valuable customer behaviors

CommerceCX: Enabling Frictionless Consumer Engagement
Retailciooutlook >> vendor

Rob Maille, Head of Strategy & Customer Experience

Tailors state-of-the-art, frictionless consumer engagement experiences by tapping into the buyer psychology and intent

Blueport Commerce: The Future of Furniture Ecommerce
Retailciooutlook >> vendor

Carl Prindle, Founder & CEO

Blueport Commerce is the leading ecommerce platform for furniture, used by the largest retailers in North America to run their omnichannel websites, provide better shopping experiences for their customers and drive sales online and in their...

Loyalty Prime: Pioneering Cloud-based Loyalty Program Management
Retailciooutlook >> vendor

Christoph Straub Co-founder & MD

Loyalty Prime is a leading customer loyalty management platform provider focused on enabling programs for increased customer engagement and profitability

Exchange Solutions: IDENTIFY. TARGET. ENGAGE. INDIVIDUALLY
Retailciooutlook >> vendor

Mike Hughes, Co-CEO

Develops and orchestrates innovative customer engagement and loyalty programs through real-time analytics

Transcends: End-to-end Visibility for Retail Inventory Management
Retailciooutlook >> vendor

Brian Pause, VP of Business Development & Product Management

A provider of RFID and sensor based software to track assets, manage and control inventories in the retail industry

Salesforce [NYSE:CRM]: Enhanced Customer Experience, Delivered
Retailciooutlook >> vendor

Marc Benioff, Chairman & CEO

Delivers social and mobile cloud technologies— including sales and CRM applications to help companies connect with customers, partners, and employees

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