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AI-powered Chatbots: Boosting the Retailer Economy
Retailciooutlook >> news

It is challenging for retailers when they do not understand customer requirements precisely. This also happens to the customers who shop online. Customers search for a product online and if they find difficulty in searching the product, they would...

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform
Retailciooutlook >> cxoinsights

Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Retailers that are thriving—and there are lots of them—anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience. Retailers that have successfully anticipated the changing customer...

Technology: Building a Competitive Advantage in Logistics
Retailciooutlook >> cxoinsights

Suheb Siddiqui, Managing Director, PwC

In his economic theory magnum opus, Wealth of Nations, Adam Smith says, “Wherever there is great property, there is great inequality.” That advice may be 240 years old, but it is good counsel for today’s logistics providers. The...

How Retailers Can Improve Profits and Customer Service with Better Omni-Channel Fulfillment
Retailciooutlook >> cxoinsights

Prashanth Palakurthi, Founder and CEO, Reflexis Systems, Inc.

Retail has changed forever; let’s get that over with. Customer purchases follow an almost infinite number of paths that include bouncing among online, stores, social media, mobile devices, shopping apps, maybe back to online, maybe back to...

The 360-Degree View Must Be Definitive
Retailciooutlook >> cxoinsights

Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The competitive landscape is challenging and knowing one’s customer may be more important than ever before. There has been a great deal of discussion on the value of a 360-degree view of the customer. While in theory, no one would argue with...

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