By Dan Adam, CIO, Extreme Networks [NasdaqGS-EXTR] And Todd Nicholson, VP-Vertical Market Business Units, Extreme Networks [NasdaqGS-EXTR]
By Alvina Antar, CIO, Zuora
By Charlie Cole, Chief Digital Officer, VP, TUMI
By Reid Greenberg, SVP-Global Ecommerce & Digital, Kantar Retail
By Paul Scorza, CIO & EVP-IT, an Ahold Delhaize Company And Malcolm D'Souza, Sr. Director, IT-Transformation Retail Business Services, an Ahold Delhaize Company
From digital signage to customer facing devices, to internet cafés, the use and reliance on technology has grown exponentially.
By Helen M. Friedman, Director, Willis Towers Watson
Picture this: A senior leadership team is reviewing store results and, by all accounts.
By Vish Ganapathy, VP, Partner, IBM Industry Academy Member for Consumer Industries
Retailers are facing increased pressure from competitors abroad, traditional manufacturer brands going direct, and new business models from digitally native startups.
By Colin Boyd, VP and CIO of Joy Global [NYSE-JOY]
If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems.
By Kevin Glynn, VP and CIO, DSC Logistics
Our work in supply chain is changing rapidly as we implement new technology.
By Mike Ruchensky, VP and CIO, Swift Transportation [NYSE-SWFT]
Today’s fleet managers—and their drivers—face heightened responsibilities in an increasingly competitive transportation industry.
By Bruce Valk, CIO & VP, Silver Star Brands
While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.
By Nicholas Pendrous, CIO, Dotcom Distribution
The role of an e-commerce third party logistics (3PL) has been trending much closer to the consumer.
By Fiona Swerdlow, VP, Research Director, Forrester Research
This year has been no picnic for retailers. With Thanksgiving weekend upon us, many retailers are in the throes of the holidays and are doing all they can to achieve a strong finish to a bumpy, even bewildering year.
By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites. Companies develop their digital strategy around technology and the customer experience on those digital platforms.
By Waves Mowatt-Kane, Director, Customer Experience, Amtrak
When trying to hit a target, the mantra is often “Ready, Aim, Fire.” But, in business, how do you know whether you have the right target in your sights? Discovering the right target can be more important than hitting the wrong one.
By Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau [NYSE:DATA]
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.
By Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]
Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.
By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
By David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
One of our primary goals is to effectively communicate with our customers between transactions.
By Steve Rempel, CIO, Rite Aid [NYSE:RAD]
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.