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Enabling Technology Driven Business Transformation

By Paul Scorza, CIO, Ahold USA, Inc.

Security Implementation In Retail Directly Proportional To System Access

By Nick Spann, VP, Information Systems & CIO, WilcoHess

Extending the Power of your POS to Loyalty and CRM

By Mark Horbal, CIO & CTO, SpringBIG

Mutually benefitting Technology

By Susan Doniz, Global CIO, Aimia

Digital Technology Transformation

By Gary Cantrell, CIO & SVP Information Technology, Jabil April Butterfield, Senior Director of Technology, Jabil

Digital Technology Transformation

Thanks to technology and the evolving digital economy, consumers have better access to goods and services than ever before. In fact, consumers have come to expect on-demand access. Think

Integrating Data for a 360-degree Customer View

By Bernard Luthi, President, Monoprice

Integrating Data for a 360-degree Customer View

In this day and age it is very critical to understand your customer and their journey with your organization.

Retailers Expand Use of Technology Solutions

By Randy Gross, CIO, CompTIA

From big-box behemoths to mom-and-pop neighborhood stores retailers provide a vital link in the flow of goods and services from producers to consumers. With an estimated $4.5 trillion in

Technology Revolutionizing Core Store Operations

By Nadia Shouraboura, Founder & CEO, Hointer

Technology Revolutionizing Core Store Operations

Five years ago, on December 20th, I was sitting on a white leather couch at my home feeing like a queen.

The Post- Office Generation

By Ryan Byrd, CIO & VP Engineering, Entrata

The Post- Office Generation

It is no secret that Google completely revolutionized the workplace with their browser-based email offering (Gmail) back in 2004. An incredible six years later, in 2010, Microsoft followed

Strategical Development of Data and Analytics in Retail

By Vishaal Melwani, CEO, Combatant Gentlemen

Strategical Development of Data and Analytics in Retail

While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret. In the past five to ten years alone, and with the

Delivering New Values

By Jeff Donaldson, SVP & CIO, Gamestop

Delivering New Values

There are a couple of trends that are both fascinating and also have great potential to transform businesses, government and eventually society.

"Embracing Social Media to Enhance the Customer Experience"

By Jim McCann, Founder and CEO, 1-800-Flowers.com

At 1-800-Flowers.com, we believe our best product is our customer experience. In an effort to enhance the customer experience, we recognize delivering strong customer service through social media leads to an increase in brand loyalty.

Leverage The Customer's Personal Mobile Interaction Point

By Debra Jensen, CIO, Charlotte Russe

Leverage The Customer's Personal Mobile Interaction Point

Business Intelligence. We’re all collecting / accessing all kinds of information both internally and externally to our company. There is a wealth of information that if used correctly could provide tremendous insight.

Data Analytics to Achieve Productive Outcomes

By Todd Simpson, CIO, FDA

Data Analytics to Achieve Productive Outcomes

The U.S. Food and Drug Administration (FDA) regulates foods, drugs, biologics, medical devices, cosmetics, dietary supplements, tobacco products, electronic products and more.

Optimizing a 360-degree Customer View Begins with Vision

By Michael Wilburn, senior director, global CRM technology at Ancestry

What is preventing organizations from truly optimizing their 360-degree view of the customer? I’ll give you a hint - it’s not technology.

Data Integration For Understanding Customer

By Michael Lehman, CIO, Batteries Plus Bulbs

Data Integration For Understanding Customer

The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change. Traditionally the retail sector was more of a fast adopter of technology.

Mobile, Cloud and Big Data

By Herman Nell, SVP & CIO, Rent-A-Center

Mobile, Cloud and Big Data

Retail customers are alive and well and becoming more empowered with each passing day. Despite often having less discretionary income, retail customers are more informed than ever before

Your Customers are on Smartphones: Are You Giving them Dumb Apps?

By Michael Jaconi, CEO & Co-Founder, Button

Your Customers are on Smartphones: Are You Giving them Dumb Apps?

People continue to spend more time on mobile, requesting, purchasing, and booking the exact products they want, at the exact time they want them. Every retailer must have a mobile app strategy, one that can fulfill these on-demand behaviors.

Be Technically and Tactically Proficient: Embrace the 'And'

By Steve Weiskircher, CIO, ThinkGeek Inc

Be Technically and Tactically Proficient: Embrace the 'And'

Omni-channel integration. Big Data. Mobile. Cloud. It seems every day there is a new technology being hyped and the pace continues to accelerate.

Retail Liability In 140 Characters Or Less: Foreseeability In The Social Media Age

By Nicholas P. Resetar, Director, Associate Attorney, Roetzel & Andress

Retail Liability In 140 Characters Or Less: Foreseeability In The Social Media Age

By now, it is safe to say that Twitter, Facebook, Pinterest and MySpace are not merely fads that temporarily captured the attention span of the entire globe.