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The Digital Journey

By Dan Adam, CIO, Extreme Networks [NasdaqGS-EXTR] And Todd Nicholson, VP-Vertical Market Business Units, Extreme Networks [NasdaqGS-EXTR]

Driving Consumer Experience through Intuitive Technology

By Charlie Cole, Chief Digital Officer, VP, TUMI

The Realization that Online is Where the Future Is

By Reid Greenberg, SVP-Global Ecommerce & Digital, Kantar Retail

Retail: It's all about 'Experience'

By Paul Scorza, CIO & EVP-IT, an Ahold Delhaize Company And Malcolm D'Souza, Sr. Director, IT-Transformation Retail Business Services, an Ahold Delhaize Company

Retail: It's all about 'Experience'

From digital signage to customer facing devices, to internet cafés, the use and reliance on technology has grown exponentially.

The Missing Puzzle Piece: How Workforce Analytics can help Complete the Picture to Unlock Customer Value?

By Helen M. Friedman, Director, Willis Towers Watson

The Missing Puzzle Piece: How Workforce Analytics can help Complete the Picture to Unlock Customer Value?

Picture this: A senior leadership team is reviewing store results and, by all accounts.

Hybrid Cloud Opens the Door to Retailer's Digital Transformation

By Vish Ganapathy, VP, Partner, IBM Industry Academy Member for Consumer Industries

Retailers are facing increased pressure from competitors abroad, traditional manufacturer brands going direct, and new business models from digitally native startups.

Data Analytics: New Edge for Success

By Colin Boyd, VP and CIO of Joy Global [NYSE-JOY]

Data Analytics: New Edge for Success

If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems.

Technology Changes to Supply Chains Demand Good Leadership

By Kevin Glynn, VP and CIO, DSC Logistics

Technology Changes to Supply Chains Demand Good Leadership

Our work in supply chain is changing rapidly as we implement new technology.

Time to Reach for the Clouds

By Mike Ruchensky, VP and CIO, Swift Transportation [NYSE-SWFT]

Time to Reach for the Clouds

Today’s fleet managers—and their drivers—face heightened responsibilities in an increasingly competitive transportation industry.

It Is Not About Technology, It Is About People

By Bruce Valk, CIO & VP, Silver Star Brands

It Is Not About Technology, It Is About People

While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.

The Emerging Role of an eCommerce CIO

By Nicholas Pendrous, CIO, Dotcom Distribution

The Emerging Role of an eCommerce CIO

The role of an e-commerce third party logistics (3PL) has been trending much closer to the consumer.

Three Ways through Retailers Can Step Their Game Up in 2017

By Fiona Swerdlow, VP, Research Director, Forrester Research

Three Ways through Retailers Can Step Their Game Up in 2017

This year has been no picnic for retailers. With Thanksgiving weekend upon us, many retailers are in the throes of the holidays and are doing all they can to achieve a strong finish to a bumpy, even bewildering year.

Customer Experience on Digital Platforms

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Customer Experience on Digital Platforms

The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites. Companies develop their digital strategy around technology and the customer experience on those digital platforms.

CX Strategies: A Shot In The Dark?

By Waves Mowatt-Kane, Director, Customer Experience, Amtrak

When trying to hit a target, the mantra is often “Ready, Aim, Fire.” But, in business, how do you know whether you have the right target in your sights? Discovering the right target can be more important than hitting the wrong one.

Top 6 Retail Analytics Trends of 2017

By Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau [NYSE:DATA]

Top 6 Retail Analytics Trends of 2017

Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.

Drive Sales the Data Way

By Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]

Drive Sales the Data Way

Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.

The 360-Degree View Must Be Definitive

By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

Ways to Take Friction Out of Cross-border Transfers

By David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

One of our primary goals is to effectively communicate with our customers between transactions.

Maximize the Power of Data in Retail

By Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

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