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Magnifying the Power Of Data

By Steve Rempel, CIO, Rite Aid

The New Breed Customer-centric CIO

By Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

Resetting the CIO's Role for Smart, Digital Retail

By John Kenwood, VP, Capgemini [Euronext: CAP] And Charlie Li, EVP-Chief Cloud Officer, Capgemini [Euronext: CAP]

Resetting the CIO's Role for Smart, Digital Retail

The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data.

The Big Mistake Department Stores Make with Their Online Services

By Brad Bernstein, SVP of North American Sales, Nanorep

The Big Mistake Department Stores Make with Their Online Services

​No question, the growth of e-commerce has completely changed the game for retail customer service.

Gaining 360 Degree View of Consumers

By Sahal Laher, SVP, Chief Digital & Information Officer, Destination XL Group, Inc. [NASDAQ: DXLG]

Retailers have to integrate data across the retail enterprise to have a 360 degree view of the customer, but it’s not an easy thing to do.

Data Analytics: New Edge for Success

By Colin Boyd, VP and CIO of Joy Global [NYSE-JOY]

Data Analytics: New Edge for Success

If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems.

The Digital Journey

By Dan Adam, CIO, Extreme Networks [NasdaqGS-EXTR] And Todd Nicholson, VP-Vertical Market Business Units, Extreme Networks [NasdaqGS-EXTR]

The Digital Journey

With increased competitive pressures on traditional brick and mortar retailers due to the rapidly growing online ecommerce channels.

Time to Reach for the Clouds

By Mike Ruchensky, VP and CIO, Swift Transportation [NYSE-SWFT]

Time to Reach for the Clouds

Today’s fleet managers—and their drivers—face heightened responsibilities in an increasingly competitive transportation industry.

It Is Not About Technology, It Is About People

By Bruce Valk, CIO & VP, Silver Star Brands

It Is Not About Technology, It Is About People

While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.

The Emerging Role of an eCommerce CIO

By Nicholas Pendrous, CIO, Dotcom Distribution

The Emerging Role of an eCommerce CIO

The role of an e-commerce third party logistics (3PL) has been trending much closer to the consumer.

Retail: It's all about 'Experience'

By Paul Scorza, CIO & EVP-IT, an Ahold Delhaize Company [Euronext: AD] [OTCQX: ADRNY] And Malcolm D'Souza, Sr. Director, IT-Transformation Retail Business Services, an Ahold Delhaize Company [Euronext: AD] [OTCQX: ADRNY]

Retail: It's all about 'Experience'

From digital signage to customer facing devices, to internet cafés, the use and reliance on technology has grown exponentially.

Authentic brand storytelling with technology as the differentiator to drive brand demand

By Angela Gearhart, Sr. Director Retail and Brand Experience, Sleep Number

Authentic brand storytelling with technology as the differentiator to drive brand demand

Today’s consumer is living a digital, connected life and appreciates brands that integrate technology while maintaining a personal touch.

Digital Strategy around Technology and Customer Experience

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations. In our digital age, customer demands accessibility to companies anytime, anywhere, and on the device or channel of their choosing.

Infusing Analytics into Physical Retail Stores

By Brandon Schulz, Director, Retail Vertical, Luxoft [NYSE:LXFT]

Infusing Analytics into Physical Retail Stores

With the growing customer demands, players in the retail industry are leveraging advanced eCommerce platforms to enhance shopping experience.

Drive Sales the Data Way

By Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]

Drive Sales the Data Way

Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.

The Realization that Online is Where the Future Is

By Reid Greenberg, SVP-Global Ecommerce & Digital, Kantar Retail

The Realization that Online is Where the Future Is

The speed at which technology changes is virtually impossible to keep up with as a marketer or tech leader.

Ways to Take Friction Out of Cross-border Transfers

By David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

Technology Changes to Supply Chains Demand Good Leadership

By Kevin Glynn, VP and CIO, DSC Logistics

Technology Changes to Supply Chains Demand Good Leadership

Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do.

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