By Paul Scorza, CIO, Ahold USA, Inc.
By Nick Spann, VP, Information Systems & CIO, WilcoHess
By Mark Horbal, CIO & CTO, SpringBIG
By Susan Doniz, Global CIO, Aimia
By Gary Cantrell, CIO & SVP Information Technology, Jabil April Butterfield, Senior Director of Technology, Jabil
Thanks to technology and the evolving digital economy, consumers have better access to goods and services than ever before. In fact, consumers have come to expect on-demand access. Think
By Bernard Luthi, President, Monoprice
In this day and age it is very critical to understand your customer and their journey with your organization.
By Randy Gross, CIO, CompTIA
From big-box behemoths to mom-and-pop neighborhood stores retailers provide a vital link in the flow of goods and services from producers to consumers. With an estimated $4.5 trillion in
By Nadia Shouraboura, Founder & CEO, Hointer
Five years ago, on December 20th, I was sitting on a white leather couch at my home feeing like a queen.
By Ryan Byrd, CIO & VP Engineering, Entrata
It is no secret that Google completely revolutionized the workplace with their browser-based email offering (Gmail) back in 2004. An incredible six years later, in 2010, Microsoft followed
By Vishaal Melwani, CEO, Combatant Gentlemen
While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret. In the past five to ten years alone, and with the
By Jeff Donaldson, SVP & CIO, Gamestop
There are a couple of trends that are both fascinating and also have great potential to transform businesses, government and eventually society.
By Jim McCann, Founder and CEO, 1-800-Flowers.com
At 1-800-Flowers.com, we believe our best product is our customer experience. In an effort to enhance the customer experience, we recognize delivering strong customer service through social media leads to an increase in brand loyalty.
By Debra Jensen, CIO, Charlotte Russe
Business Intelligence. We’re all collecting / accessing all kinds of information both internally and externally to our company. There is a wealth of information that if used correctly could provide tremendous insight.
By Todd Simpson, CIO, FDA
The U.S. Food and Drug Administration (FDA) regulates foods, drugs, biologics, medical devices, cosmetics, dietary supplements, tobacco products, electronic products and more.
By Michael Wilburn, senior director, global CRM technology at Ancestry
What is preventing organizations from truly optimizing their 360-degree view of the customer? I’ll give you a hint - it’s not technology.
By Michael Lehman, CIO, Batteries Plus Bulbs
The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change. Traditionally the retail sector was more of a fast adopter of technology.
By Herman Nell, SVP & CIO, Rent-A-Center
Retail customers are alive and well and becoming more empowered with each passing day. Despite often having less discretionary income, retail customers are more informed than ever before
By Michael Jaconi, CEO & Co-Founder, Button
People continue to spend more time on mobile, requesting, purchasing, and booking the exact products they want, at the exact time they want them. Every retailer must have a mobile app strategy, one that can fulfill these on-demand behaviors.
By Steve Weiskircher, CIO, ThinkGeek Inc
Omni-channel integration. Big Data. Mobile. Cloud. It seems every day there is a new technology being hyped and the pace continues to accelerate.
By Nicholas P. Resetar, Director, Associate Attorney, Roetzel & Andress
By now, it is safe to say that Twitter, Facebook, Pinterest and MySpace are not merely fads that temporarily captured the attention span of the entire globe.