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Enabling Technology Driven Business Transformation

By Paul Scorza, CIO, Ahold USA, Inc.

Retail and the Consumer

By Steve Rempel, CIO, Rite Aid

Extending the Power of your POS to Loyalty and CRM

By Mark Horbal, CIO & CTO, SpringBIG

Mutually benefitting Technology

By Susan Doniz, Global CIO, Aimia

Digital Technology Transformation

By Gary Cantrell, CIO & SVP Information Technology, Jabil April Butterfield, Senior Director of Technology, Jabil

Digital Technology Transformation

Thanks to technology and the evolving digital economy, consumers have better access to goods and services than ever before. In fact, consumers have come to expect on-demand access. Think

Integrating Data for a 360-degree Customer View

By Bernard Luthi, President, Monoprice

Integrating Data for a 360-degree Customer View

In this day and age it is very critical to understand your customer and their journey with your organization.

Security Implementation In Retail Directly Proportional To System Access

By Nick Spann, VP, Information Systems & CIO, WilcoHess

My first wish would be a full dispatching system that is completely integrated with my transportation systems and my fuel payables system. There are some nice software packages out there but

Technology Revolutionizing Core Store Operations

By Nadia Shouraboura, Founder & CEO, Hointer

Technology Revolutionizing Core Store Operations

Five years ago, on December 20th, I was sitting on a white leather couch at my home feeing like a queen.

Technology Revolutionizing Retail Industry

By Emily Culp, CMO, Keds USA

Technology Revolutionizing Retail Industry

It’s imperative that consumer data and insights are used to inform everything that a brand does to create better consumer experiences.

Strategical Development of Data and Analytics in Retail

By Vishaal Melwani, CEO, Combatant Gentlemen

Strategical Development of Data and Analytics in Retail

While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret. In the past five to ten years alone, and with the

Delivering New Values

By Jeff Donaldson, SVP & CIO, Gamestop

Delivering New Values

There are a couple of trends that are both fascinating and also have great potential to transform businesses, government and eventually society.

"Embracing Social Media to Enhance the Customer Experience"

By Jim McCann, Founder and CEO, 1-800-Flowers.com

At 1-800-Flowers.com, we believe our best product is our customer experience. In an effort to enhance the customer experience, we recognize delivering strong customer service through social media leads to an increase in brand loyalty.

Five Signs It's Time to Rethink Your Social Strategy

By Andrew Wilson, CIO, Accenture

Five Signs It's Time to Rethink Your Social Strategy

Only a few decades ago, it would have been inconceivable for employees to collaborate in real time across continents.

Data Analytics to Achieve Productive Outcomes

By Todd Simpson, CIO, FDA

Data Analytics to Achieve Productive Outcomes

The U.S. Food and Drug Administration (FDA) regulates foods, drugs, biologics, medical devices, cosmetics, dietary supplements, tobacco products, electronic products and more.

Optimizing a 360-degree Customer View Begins with Vision

By Michael Wilburn, senior director, global CRM technology at Ancestry

What is preventing organizations from truly optimizing their 360-degree view of the customer? I’ll give you a hint - it’s not technology.

Data Integration For Understanding Customer

By Michael Lehman, CIO, Batteries Plus Bulbs

Data Integration For Understanding Customer

The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change. Traditionally the retail sector was more of a fast adopter of technology.

ECM, "The Dragon" to Deliver Business Value

By Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

ECM,

At a recent CIO summit on the topic of shrinking IT budgets, a CIO spoke up and said that board level discussions about IT governance should not be about how IT enables the business.

The Digital Makeover of Retail

By Jennifer Sherman, SVP, Product and Strategy, Kibo

The Digital Makeover of Retail

Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

By Bill Talbot, VP, Solution & Product Marketing, CA Technologies

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Of all the things IT operations people have to worry about, chief among them should be answering the ongoing question, “Are my customers happy?” In fact, it all starts and ends with the customer.

Retail Liability In 140 Characters Or Less: Foreseeability In The Social Media Age

By Nicholas P. Resetar, Director, Associate Attorney, Roetzel & Andress

Retail Liability In 140 Characters Or Less: Foreseeability In The Social Media Age

By now, it is safe to say that Twitter, Facebook, Pinterest and MySpace are not merely fads that temporarily captured the attention span of the entire globe.