By Paul Scorza, CIO, Ahold USA, Inc.
By Steve Rempel, CIO, Rite Aid
By Mark Horbal, CIO & CTO, SpringBIG
By Susan Doniz, Global CIO, Aimia
By Gary Cantrell, CIO & SVP Information Technology, Jabil April Butterfield, Senior Director of Technology, Jabil
Thanks to technology and the evolving digital economy, consumers have better access to goods and services than ever before. In fact, consumers have come to expect on-demand access. Think
By Bernard Luthi, President, Monoprice
In this day and age it is very critical to understand your customer and their journey with your organization.
By Nick Spann, VP, Information Systems & CIO, WilcoHess
My first wish would be a full dispatching system that is completely integrated with my transportation systems and my fuel payables system. There are some nice software packages out there but
By Nadia Shouraboura, Founder & CEO, Hointer
Five years ago, on December 20th, I was sitting on a white leather couch at my home feeing like a queen.
By Emily Culp, CMO, Keds USA
It’s imperative that consumer data and insights are used to inform everything that a brand does to create better consumer experiences.
By Vishaal Melwani, CEO, Combatant Gentlemen
While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret. In the past five to ten years alone, and with the
By Jeff Donaldson, SVP & CIO, Gamestop
There are a couple of trends that are both fascinating and also have great potential to transform businesses, government and eventually society.
By Jim McCann, Founder and CEO, 1-800-Flowers.com
At 1-800-Flowers.com, we believe our best product is our customer experience. In an effort to enhance the customer experience, we recognize delivering strong customer service through social media leads to an increase in brand loyalty.
By Andrew Wilson, CIO, Accenture
Only a few decades ago, it would have been inconceivable for employees to collaborate in real time across continents.
By Todd Simpson, CIO, FDA
The U.S. Food and Drug Administration (FDA) regulates foods, drugs, biologics, medical devices, cosmetics, dietary supplements, tobacco products, electronic products and more.
By Michael Wilburn, senior director, global CRM technology at Ancestry
What is preventing organizations from truly optimizing their 360-degree view of the customer? I’ll give you a hint - it’s not technology.
By Michael Lehman, CIO, Batteries Plus Bulbs
The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change. Traditionally the retail sector was more of a fast adopter of technology.
By Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche
At a recent CIO summit on the topic of shrinking IT budgets, a CIO spoke up and said that board level discussions about IT governance should not be about how IT enables the business.
By Jennifer Sherman, SVP, Product and Strategy, Kibo
Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.
By Bill Talbot, VP, Solution & Product Marketing, CA Technologies
Of all the things IT operations people have to worry about, chief among them should be answering the ongoing question, “Are my customers happy?” In fact, it all starts and ends with the customer.
By Nicholas P. Resetar, Director, Associate Attorney, Roetzel & Andress
By now, it is safe to say that Twitter, Facebook, Pinterest and MySpace are not merely fads that temporarily captured the attention span of the entire globe.