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Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

User-Centric Innovation in Retail Design

By Rich Lim, Digital Creative Strategist, Geometry Global Seoul

When Science Fiction Becomes Science Fact: An...

By Stephen Barnham, SVP & CIO, MetLife Asia

Data Integration for Understanding Customer

By Michael Lehman, CIO, Batteries Plus Bulbs

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

Emotional Quotient (EQ) is a way to measure how a person recognizes his or her own emotions and other people's emotions.

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

By Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

Retailers that are thriving—and there are lots of them— anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience.

The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail Experience

By Amy Zirkle, Ex Vice President, Industry Affairs, Electronic Transactions Association

There are few industries yet untouched by the tidal wave of technological innovation.

Extending the Power of your POS to Loyalty and CRM

By Mark Horbal, CIO & CTO, SpringBIG

Extending the Power of your POS to Loyalty and CRM

Your POS is your workhorse. It sees every transaction in every store.

Mutually benefitting Technology

By Susan Doniz, Global CIO, Aimia

Mutually benefitting Technology

Wearable computers become just another delivery mechanism for digital junk mail.

Securing the Future of Retail Management

By Joe Bobko, Vice President of Transportation, Boxed

Securing the Future of Retail Management

Fortunately, we are in a stage where robotics and automation, irrespective of industries, are more a help in complementing the existing labor.

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever

By Dr. Volker G. Hildebrand, Global VP, SAP Hybris

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever

For many years, computers could play mathematical games like chess and the sheer computing horsepower was the key to their success.

Moving Beyond Mobile Wallets

By David Broome, SVP-Application Development, InComm

Moving Beyond Mobile Wallets

When they were first launched, mobile wallets (or digital wallets) were met with a great deal of excitement.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Technology and Innovation Transforming Health Care

By Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]

Technology and Innovation Transforming Health Care

Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.

How Retailers Can Improve Profits and Customer Service with Better Omni-Channel Fulfillment

By Prashanth Palakurthi, Founder and CEO, Reflexis Systems, Inc.

Real-time store execution platforms integrate with OMS, Point of Sale, Internet of Things, sensors, social media, and any other store-facing system.

The 360-Degree View Must Be Definitive

By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

The Four Current Traits and the Future of Retail

By Dr. Mark Chrystal, Chief Analytics Officer at rue21 & Co-Founder, MachineCore, Inc.

The Four Current Traits and the Future of Retail

AI is going to grow up rapidly; Moore’s law may apply for a while, but its development will almost certainly outpace anything we have seen before.

E-commerce Innovation in the Cloud

By Ferhat Hatay, Senior Manager of Strategy and Innovation, Fujitsu And Victoria Livschitz, Founder & CTO, Grid Dynamics

E-commerce Innovation in the Cloud

Moving e-commerce operations to the cloud offers a host of business benefits for retailers.

The Big Mistake Department Stores Make with Their Online Services

By Brad Bernstein, SVP of North American Sales, Nanorep

The Big Mistake Department Stores Make with Their Online Services

​No question, the growth of e-commerce has completely changed the game for retail customer service.

The Realization that Online is Where the Future Is

By Reid Greenberg, SVP, Kantar Retail

The Realization that Online is Where the Future Is

The good news is, there are a lot of shiny things to ignore and focus on the leading trends that seem to be valid for commanding attention for the foreseeable future.

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