retailciooutlook

Technology in Textiles-Bedding

By Brian Parnes, CIO, Down Lite International

Data Driven Automated Approach to Market...

By Sudhir Vallamkondu, VP, iCrossing

Show Me a Great Technology Strategy and I'll...

By Rohan Penman, Global Head of Technology, T2 Tea

Technology Innovation Shaping Retail Businesses...

By Alistair Venn, Managing Director, Menulog Group

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

By Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

Retailers that are thriving—and there are lots of them— anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience.

Asymmetrical Risk to the Integrated Retail World

By David Marcotte, Senior Vice President, Kantar Consulting

Asymmetrical Risk to the Integrated Retail World

Asymmetrical warfare is waging undeclared war by means of proxies, independent agents, and professionals so that there is no clear line of responsibility or plausible deniability.

Gaining 360 Degree View of Consumers

By Sahal Laher, SVP, Chief Digital & Information Officer, Destination XL Group, Inc. [NASDAQ: DXLG]

Retailers have to integrate data across the retail enterprise to have a 360 degree view of the customer, but it’s not an easy thing to do.

Transforming Businesses with Latest Technologies

By Andy Weir, Executive General Manager, Bankwest Technology & Transformation

Transforming Businesses with Latest Technologies

By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.

Augmented Reality and Virtual Reality

By Shekhar Chhajer, CIO, Southeast Asia, India and CoC Sales Overseas, Mercedes Benz

Augmented Reality and Virtual Reality

Real estate is another industry which can immensely benefit as investments made by home buyers are huge.

The 360-Degree View Must Be Definitive

By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

How Global Brands Create Insanely Great Customer Experiences

By Mark Wang, Chief Data Scientist, Alorica

How Global Brands Create Insanely Great Customer Experiences

It might be painful to analyze where your brand is falling short, but consider feedback from your customers as a gift, not a pain point.

Data Analytics to Achieve Productive Outcomes

By Todd Simpson, CIO, FDA

Data Analytics to Achieve Productive Outcomes

The U.S. Food and Drug Administration (FDA) regulates foods, drugs, biologics, medical devices, cosmetics, dietary supplements, tobacco products, electronic products and more.

Resetting the CIO's Role for Smart, Digital Retail

By John Kenwood, VP, Capgemini [Euronext: CAP] And Charlie Li, EVP-Chief Cloud Officer, Capgemini [Euronext: CAP]

Resetting the CIO's Role for Smart, Digital Retail

The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data.

The Post- Office Generation

By Ryan Byrd, CIO & VP Engineering, Entrata

The Post- Office Generation

It is no secret that Google completely revolutionized the workplace with their browser-based email offering (Gmail) back in 2004. An incredible six years later, in 2010, Microsoft followed suit with Office 365.

Free Wi-Fi Versus Paid: Which is Better for Your Business?

By Patricia R. Hume, Chief Commercial Officer, iPass

We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.

Digital Strategy around Technology and Customer Experience

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Digital Strategy around Technology and Customer Experience

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations. In our digital age, customer demands accessibility to companies anytime, anywhere, and on the device or channel of their choosing.

George P Johnson: Creating Undying Consumer Experience

By Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing

George P Johnson: Creating Undying Consumer Experience

When I came to marketing automation world, few companies provided marketing automation software platform.

Engaging the New Next Gen Shopper with Cognitive Computing

By Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]

Engaging the New Next Gen Shopper with Cognitive Computing

Retailers must evolve from emphasizing transactions to focusing on building intimate, unique customer relationships.

Raising the Benchmark of a Good Customer Experience

By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Retailers are no strangers to the concept of remodeling their businesses. Fresh assortments, new products, updated store décor and differentiated marketing are all part and parcel of running a successful retail enterprise.

The Changing Landscape of E-commerce and Challenges for CIOs and CMOs

By Ajit Sivadasan, VP/GM Global eCommerce, Lenovo

The Changing Landscape of E-commerce and Challenges for CIOs and CMOs

​In a world defined by internet ubiquity, e-commerce, is arguably the most impactful and transformative business model we have witnessed in over a 100+ years.

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