Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s
Justin Honaman, VP & GM, PRGX
Bill Bass, Chief Marketing Officer, FULLBEAUTY Brands And Kara Lawson, Senior Director Ecommerce, FULLBEAUTY Brands
John David Woods, CMO, Dotcom Distribution
Jim McCann, Founder and CEO, 1-800-Flowers.com
As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.
Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
Graeme McVie, VP & GM, Business Development, Precima
Omni-channel and ecommerce/ mcommerce will continue to be hot topics.
Shubham Mehrish, Vice President, Mars
Analytics is one of the important cogs in our Mars digital engine to help drive our digital transformation at 100x speed.
Martin Ros, SVP & Head of Intelligent Packaging, Stora Enso [HEL: STERV]
Customers can also interact with the RFID tag using their smartphone to verify their packages are un-tampered-with, building trust with the retailer
Stephanie Leffler, CEO, OneSpace
Amazon has grown their ecommerce empire by building infrastructure to power their operation and then releasing that infrastructure to other companies in the form of services in the cloud.
James Keller, Executive Partner, Bulger Partners
It is shaping up to be another great year for Amazon and one that represents some big milestones for the company.
Rod Sides, Vice Chairman, US Retail, Wholesale and Distribution leader, Deloitte LLP
Global market forces combined with an increasing proliferation of retail channels, along with commoditization of products and pricing, have resulted in elevated expectations on the part of many consumers.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated
AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales.
Martin Granström, Sr Director, Head of Design, Sam's Club
"Design thinking” has recently entered our collective buzzword vocabulary, but it is much more than just office jargon. With the right understanding and application, design thinking can guide a company’s entire critical strategy.
Bob Hetu, Research Director, Gartner [NYSE:IT]
The powerful combination of digital and physical is where a multichannel retailer can exert itself.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
Scot Ferraro, Director, Wolters Kluwer’s CT Corporation [FWB:WOSB]
A national phone carrier ran into a big problem as it opened a slew of storefronts in shopping centers across the country.
Anand Shaw, Cofounder, Inventrik Pte Ltd
In the age of smart-phones, social media and connected devices; keeping millennials engaged has become more difficult than ever before, especially for retailers.
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.