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Leveraging Technology in the Wake of the #MeToo...

By Stephanie Miller, Director of Labor and Employee Relations, Lowe's Companies, Inc.

The Transformation of Retail

By Michael Koch, Sr. Director, Samsung Electronics America

Building an Era of Eco-Friendly Food Production...

By Diane B. Holdorf, CSO, VP, Kellogg Company

Driving Business Activity through Behavioral...

By Brian Scott, CIO, Experient

Truly Autonomous AI Not Practical for Most Businesses

By Scott Horn, CMO, [24]7

Truly Autonomous AI Not Practical for Most Businesses

​Modern machines can neither handle every nuance of human interaction nor the diversity of human emotions.

"How Brick-and-Mortar Stores Survive the Shift in Consumer Demand"

By Guy Amisano, CEO, Salient Management Company

Retailers should leverage POS data in combination with geographic data to determine the buying preferences of consumers in different areas.

Role of Augmented Reality in Retail

By Rekha (Sasirekha) Ramesh, SVP - Global Head of IT and Digital Strategy, Daymon Worldwide

The success of Pokémon GO brought Augmented Reality to the center stage and provided retailers a platform to reach its consumers in many creative ways.

Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Leveraging Technology to Enhance Guest Experience

Technology gives us marketers degrees of freedom to not only do things better, but also do better things.

Building Next-Generation Retail Operating Model

By Scott Welty, VP-Retail Strategy, JDA Software

Building Next-Generation Retail Operating Model

For many decades , a retail organization’s success or failure hinged upon its ability to react to market conditions.

Digital Wallets - It's about Ecosystems

By Mark Horbal, CIO/CTO, SpringBIG

Digital Wallets - It's about Ecosystems

When we look at the history of how consumers paid for things that they bought, it has been cash and personal checks for a long time, with a few exceptions.

Remarkable Things Always Come in Threes

By Zerlina Jackson, Director of Web Experience, H&R Block

Remarkable Things Always Come in Threes

Our digital media team spearheads the charge of identifying clients and prospects across the web and implementing 1:1 targeted campaigns.

Technology Innovation Shaping Retail Businesses of Tomorrow

By Alistair Venn, Managing Director, Menulog Group

Technology Innovation Shaping Retail Businesses of Tomorrow

Technology innovation is not only driving a better customer experience, but is making it easier for retailers to manage business operations.

Enabling Technology Driven Business Transformation

By Paul Scorza, CIO, Ahold USA, Inc.

Enabling Technology Driven Business Transformation

Over the past couple of years, there has been a shift in the role of the CIO at Ahold USA. Until recently, the role of the CIO, and IT in general, had been viewed as a support function.

Your Biggest Omnichnannel Challenge Might Not be Your Technology

By Kyu Cho, VP-Consulting Services, Nisum

Your Biggest Omnichnannel Challenge Might Not be Your Technology

Retailers know that omnichannel is the way of the future. Having a digital presence is table stakes at this point, with mobile and social commerce not far behind.

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

By Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.

Today, requesting information from Alexa is pervasive throughout the United States, and is quickly becoming an integral business tool in the restaurant industry.

Money Ball Retailing

By Peter Charness, SVP America's and Global CMO, TXT e-solutions [MI-TXT]

Money Ball Retailing

Great Assortments have to please at least 2 distinct groups. In first place, of course, are the customers who want exactly what they want, when and where they want it.

Engaging the New Next Gen Shopper with Cognitive Computing

By Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]

Engaging the New Next Gen Shopper with Cognitive Computing

Retailers must evolve from emphasizing transactions to focusing on building intimate, unique customer relationships.

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.

Optimizing a 360-degree Customer View Begins with Vision

By Michael Wilburn, Senior Director, Global CRM Technology at Ancestry

Optimizing a 360-degree Customer View Begins with Vision

What is preventing organizations from truly optimizing their 360-degree view of the customer? I’ll give you a hint - it’s not technology.

The Realization that Online is Where the Future Is

By Reid Greenberg, SVP, Kantar Retail

The Realization that Online is Where the Future Is

The good news is, there are a lot of shiny things to ignore and focus on the leading trends that seem to be valid for commanding attention for the foreseeable future.

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