Retail CIO Outlook Weekly Brief
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By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
By Alexander Fleiss, CIO & CEO, Rebellion Research Partners LP And Jeremy Newton, Chief Science Officer & Partner, Rebellion Research Partners LP
By KS Kumar, CCO, Sutherland
Retailers can differentiate themselves with customer service, but they need to do it profitably.
By James Keller, Executive Partner, Bulger Partners
It is shaping up to be another great year for Amazon and one that represents some big milestones for the company.
By Rekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide
The success of Pokémon GO brought Augmented Reality to the center stage and provided retailers a platform to reach its consumers in many creative ways.
By Todd Aadland, SVP, Federal Reserve Bank of Chicago
The security challenges facing the payments industry require broad cooperation and coordination across the payments ecosystem.
By Kevin Brown, SVP of Innovation & CTO, Secure Power Division, Schneider Electric
So, we had our guys there fixing the problem before it escalated on the customer end.
By Charlie Cole, Chief Digital Officer, VP, TUMI
It’s easy to over complicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.
By Justin Honaman, VP & GM, PRGX
Amazon did not take over the entire Retail world. Apple Pay did not eliminate the cash equation in retail stores. Drones are not yet delivering product to our homes.
By Richard Flint, COO & Executive Board, HEMA
In the highly-competitive market that we have today, the only key to sustenance is unceasing evolution.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Antonio Sciuto, EVP & Chief Marketing Officer North America, Nestlé
Business today is a heaving landscape across which we have never traveled.
By Helen M. Friedman, Director, Willis Towers Watson
The goal is to PASS the investigative ball down the field to make progress in the arena of workforce analytics.
By Michael Adams, VP of IT, MarineMax
A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.
By Kyu Cho, VP-Consulting Services, Nisum
Retailers know that omnichannel is the way of the future. Having a digital presence is table stakes at this point, with mobile and social commerce not far behind.
By Steve Rempel, CIO, Rite Aid
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars.
By Savio Thattil, CIO & SVP of Technology, Sephora Americas
To my mind, the top retail technology trend is mobile payments, and offering consumers greater optionality in how they pay, particularly with the advent of Apple Pay.
By Rohan Penman, Head of Technology, Adairs Retail Group
There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.
