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By Riku Vassinen, Head of Digital Transformation, JWT Singapore
By William Morrell, CTO, Aptaris
Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.
By Troy Barnes, Chief Customer Officer, Pizza Hut
The recipe for sustainable growth comes down to 2 simple ingredients: attract new customers, and retain the ones you have for life.
By Saqib .E. Awan, VP, Lightspeed Venture Partners
This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.
By Paul Karras, CIO, Wilton Brands
Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.
By Prabash Coswatte, CIO, Vallarta Supermarkets, VSI
Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.
By John O'Reilly, VP of Business Development, Aptaris
When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.
By Bill Talbot, VP, Solution & Product Marketing, CA Technologies
Of all the things IT operations people have to worry about, chief among them should be answering the ongoing question, “Are my customers happy?” In fact, it all starts and ends with the customer.
By Steve Holland, Chief Technology and Digital Officer (CTO/CDO), 7-Eleven
At 7-Eleven, convenience is our business. We know that in order to create a convenient environment for customers, it’s crucial that every part of our operation runs smoothly.
By Bruce Valk, CIO & VP, Silver Star Brands
Growing up as a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.
By Nate Kredich, COO, PIRCH
It’s critical, especially in abusiness like ours which is several parts retail and several parts service.
By Armin Roeseler, CIO, Swanson Health Products
Innovations create value propositions that people are willing to pay for.
By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]
Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings.
By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line
Technology gives us marketers degrees of freedom to not only do things better, but also do better things.
By Marc Biosi, Global Director, Sitel
In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.
By Keith Crerar, Executive VP, TradeRev
Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.
By Melissa Greenwell, EVP & COO, The Finish Line, Inc
According to a National Science Foundation 2016 report, in 2013 women were fifty percent of the college-educated workforce.
