Retail CIO Outlook Weekly Brief
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Diane Magers, CEO, Customer Experience Professionals Association
Maureen McDonagh, Head of Industry, Retail, Facebook
Vlad Yakubson, Head of Retail, yd
With such an unprecedented 2020 year, the retail landscape has been in the spotlight more than ever. A year of disruptions where the term “strategy” was replaced with “pivot” as the
Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]
Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.
Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]
IT alone has the perspective and reach to bring its knowledge of enterprise processes and systems to digital business transformation.
Jean-Francois Bessiron, VP Goods International, Groupon [NASDAQ: GRPN]
Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers
Brad Bernstein, SVP of North American Sales, Nanorep
No question, the growth of e-commerce has completely changed the game for retail customer service.
Phillip Raub, Founder and President, b8ta
The retail industry has always been a part and parcel of Human Society.
Ryan Byrd, CIO & VP Engineering, Entrata
Google Apps is the new office software leader, particularly for younger, faster-moving, web-centric companies.
Nick East, CEO, Zynstra
To deploy at scale, management and operational processes need to be automated to reduce cost and risk.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Lithium-ion battery technology promises to bring welcome relief, because they last more than twice as long as traditional UPS batteries and weigh only about a third as much.
Bernard Luthi, President, Monoprice
In this day and age it is very critical to understand your customer and their journey with your organization.
Douglas Turk, Chief Marketing Officer, JLT Speciality
The retail insurance broking industry is facing an onslaught of new technologies with a promise of transformational change and value creation.
Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J
It is about converting the potential customers into loyal customers, by ensuring we provide best utility and benefits for customers.
Shahid Nizami, APAC Managing Director, HubSpot [NYSE: HUBS]
That's why companies need to prioritize their customers and do more than just grow — they need to grow better.
Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe
It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.
Armin Roeseler, CIO, Swanson Health Products
Requirements regarding site performance, reliability, scalability, and flexibility, etc., provide new challenges for IT organizations.
