retailciooutlook

The 7 Warehouse Service Offerings

By Joe Lynch, General Manager, Rock Solid Business Solutions

The Key to the 360-Degree Customer View: Buyer Personas

By Greg Petro, President and CEO, First Insight

Accounting for Online Payment Security as a Practice

By Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)

Measuring Success in Omni- Channel Customer Experiences

By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

The Changing Paradigm of Retail CRM

By Ben Eason, SVP, Client Development Conversant, Epsilon

The Changing Paradigm of Retail CRM

Brands with enhanced in-store experiences that create warm, welcoming environments are Thriving.

"How Brick-and-Mortar Stores Survive the Shift in Consumer Demand"

By Guy Amisano, CEO, Salient Management Company

In many ways, it is a challenging time for brick-and-mortar retailers. Recent store closures from big box brands such as Macy’s and Sears show that changing consumer demand continues to

Revving the Tech-ometer

By Keith Crerar, Executive VP, TradeRev

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.

Free Wi-Fi Versus Paid: Which is Better for Your Business?

By Patricia R. Hume, Chief Commercial Officer, iPass

Free Wi-Fi Versus Paid: Which is Better for Your Business?

We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.

CX Strategies: A Shot In The Dark?

By Waves Mowatt-Kane, Director, Customer Experience, Amtrak

CX Strategies: A Shot In The Dark?

When trying to hit a target, the mantra is often “Ready, Aim, Fire.” But, in business, how do you know whether you have the right target in your sights? Discovering the right target can

Ways to Take Friction Out of Cross-border Transfers

By David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

Technology- The Third Facet of Guest experience

By John De Angelis, CIO, The Star Entertainment Group

Technology- The Third Facet of Guest experience

The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.

Retail Success Requires Boosting Operational Efficiency

By Nick East, CEO, Zynstra

Retail Success Requires Boosting Operational Efficiency

The world of retail is changing, driven by a significant shift in consumer demands. Just look at the likes of Amazon Go, a revolutionary retail space that delivers the kind of effective, frictionless experience that shoppers are now craving.

The New Value Case for Mobile Apps: A Foundation for Immersive Commerce

By Dave Nickens, Mobile Director, Build.com

The New Value Case for Mobile Apps: A Foundation for Immersive Commerce

​Over the last several years there has been much debate around Mobile Apps.

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Customer service organizations are charged with handling support requests coming from people over the phone, email, Web chat, Web portals, mobile applications, social networks and even in person.

Software Engineers are The Future of Logistics

By Mario Harik, CIO, XPO Logistics, Inc.

In the age of e-commerce, consumers have more choice than ever. We can shop anytime of the day and from virtually any location.

AI in the Field of eCommerce

By Anna Cole, Director of ECommerce Operations, Carhartt

AI in the Field of eCommerce

It’s 1997 and the super computer Deep Blue is going up against the reigning World Chess champion, Garry Kasparov for the second time.

Driving Innovation and Leveraging Stores as a Competitive Advantage

By Edward Park, SVP, Head of Retail, Digital, Allocations, Wholesale Operations (North America), GUESS? Inc.

Driving Innovation and Leveraging Stores as a Competitive Advantage

The challenge facing retail today is transforming stores to connect that invaluable hub of experience.

Technological Impact on Customer Experience

By Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology is an enabler of creating great experiences. It helps us build and deliver better value for the customer, the employee and the brand by creating simpler, easier, faster and more personalized experiences.

Face as the New Data Point: The Good, Bad and the Ugly of Facial Recognition Technologies

By Riku Vassinen, Head of Digital Transformation, JWT Singapore

Face as the New Data Point: The Good, Bad and the Ugly of Facial Recognition Technologies

As marketing has become more data-driven and technology-driven, facial recognition is definitely an avenue that forward-looking brands should explore.

Mobile, Cloud and Big Data

By Herman Nell, SVP & CIO, Rent-A-Center

Mobile, Cloud and Big Data

Retail customers are alive and well and becoming more empowered with each passing day. Despite often having less discretionary income, retail customers are more informed than ever before

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