Technology Magazine For Retail | Retail CIO Outlook
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The Emerging Role of an eCommerce CIO

By Nicholas Pendrous, CIO, Dotcom Distribution

Architect Your Business to Engage, Interact and...

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Speed of Retail

By John O'Reilly, VP of Business Development, Aptaris

Measuring Success in Omni- Channel Customer...

By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Applications of Text Analytics

By Rajkumar Bondugula, Ph.D., Principal Data Scientist / Sr. Director, Equifax and Former Data Scientist, The Home Depot

Applications of Text Analytics

Sentiment analysis is important because studies have shown that accurately measured sentiment correlates with future sales.

Meeting the Changing Needs of Customers

By Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Meeting the Changing Needs of Customers

Customers expect interactive technology to provide faster, more accurate customer information and, where possible, specific and contextual information.

Enabling Technology Driven Business Transformation

By Paul Scorza, CIO, Ahold USA, Inc.

Over the past couple of years, there has been a shift in the role of the CIO at Ahold USA. Until recently, the role of the CIO, and IT in general, had been viewed as a support function.

Technological Impact on Customer Experience

By Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.

Transforming Merchandise Industry with New Market Possibilities

By Antonio Sciuto, EVP & Chief Marketing Officer North America, Nestlé

Transforming Merchandise Industry with New Market Possibilities

Business today is a heaving landscape across which we have never traveled.

Cloud Computing Benefits Procurement in Two Ways

By Erwin Eimers, CIO, Valent U.S.A. Corporation

Cloud Computing Benefits Procurement in Two Ways

Cloud based procurement offers me flexibility to still have approval and reporting capabilities while on the road.

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

By Sanjay Choubey, VP-IT, Briggs & Stratton

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

A leaders in business or IT, automation has always been understood as an approach to manage cost and increase operational efficiency.

Top 6 Retail Analytics Trends of 2017

By Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]

Top 6 Retail Analytics Trends of 2017

Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

It is Indispensable for Retailers to Embrace Digital Transformation

By Jean Laborde, Deputy CIO, FnacDarty

It is Indispensable for Retailers to Embrace Digital Transformation

Digital transformation is your North Star, and you need to identify it and understand why it is the answer to your problems

Data Integration for Understanding Customer

By Michael Lehman, CIO, Batteries Plus Bulbs

The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change.

Retail's Opportunity is Not in Technology It's in Removing Friction for Customers

By Maureen McDonagh, Head of Industry, Retail, Facebook

Retail's Opportunity is Not in Technology It's in Removing Friction for Customers

A study by Ipsos identified that 42 percent of UK online shoppers expect their brands to provide an option to chat with a live agent or representative if they have any questions or follow-ups

Raising the Benchmark of a Good Customer Experience

By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Thriving retail brands nurture deeper connections with shoppers by building communities.

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

By Dara Meath, Vice President - Information Technology, The Camuto Group

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.

The Evolving Role of IT in Retail

By Paul Scorza, CIO & EVP, Ahold USA

The Evolving Role of IT in Retail

The explosion of mobile technology and the need for immediate responses to customer demands has increased the reliance on technology.

How to Stay Connected With Customers After the First Purchase

By Curt Hilliard, CMO, DirectBuy

How to Stay Connected With Customers After the First Purchase

Effective digital marketing does not end when a customer purchases a product. In fact, for power brands and industry innovators, that’s when the real work begins.

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