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Redesigning Supply Chain and Logistics with...

By Benoit Montreuil, Professor in ISYE School, Coca- Cola Chair in Material Handling and Distribution

How Tomorrow's Technologies are Changing...

By Chad Lindbloom, CIO, C.H. Robinson

Role of Augmented Reality in Retail

By Rekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

Drive Sales the Data Way

By Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]

Drive Sales the Data Way

Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.

Retail returns: A $440B headache that technology and data analytics can solve

By Eric Moriarty, VP, B-Stock Solutions

By the end of 2017 the value of retail returns will be equivalent to total online sales: around $440 billion.

The Paradigm Shifts in the Retail World

By Phillip Raub, Founder and President, b8ta

The Paradigm Shifts in the Retail World

The retail industry has always been a part and parcel of Human Society.

Benefits of Cloud in Logistics

By Chuck Fuerst, Director of Product Strategy, HighJump Software

Benefits of Cloud in Logistics

Cloud computing is a hot topic and the basic structure is similar no matter the service: a vendor hosts the software application and hardware infrastructure.

Balancing In-House and Hosted SaaS Solutions

By Stuart Scott, CIO, Tempur-Pedic

Balancing In-House and Hosted SaaS Solutions

Mobility, BYOD, and Cloud. Consistent with my prior answers, these three trends are escalating user expectations.

User-Centric Innovation in Retail Design

By Rich Lim, Digital Creative Strategist, Geometry Global Seoul

User-Centric Innovation in Retail Design

By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.

Reverse Logistics - No Longer the Cost of Doing Business

By Steven Fulghum, Director, Device Logistics and Procurement, U.S. Cellular

Reverse Logistics - No Longer the Cost of Doing Business

It is no surprise that returns of consumer goods is a topic most companies wish to avoid.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

How Technology Is Revolutionizing the Integration of Unstructured Data

By Onyeka Nchege, CIO, Interstate Batteries

How Technology Is Revolutionizing the Integration of Unstructured Data

E-commerce has made it possible for us to deliver an exceptional and consistent customer experience, executed flawlessly via web, mobile, and store.

Cloud and IoT Technologies in Grocery Retail

By Jozo Džakula, CIO, Konzum

Since connectivity became omnipresent, technology companies are seeking a way to connect everything to the Internet.

Leveraging Technology in the Wake of the #MeToo Campaign

By Stephanie Miller, Director of Labor and Employee Relations, Lowe's Companies, Inc.

Leveraging Technology in the Wake of the #MeToo Campaign

Key to a sound investigation process is solid record keeping.

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

By Bill Talbot, VP, Solution & Product Marketing, CA Technologies

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Analytics can also support the behind-the-scenes work of your IT operations and development teams.

The Importance of Supply Chain Visibility

By David Adams, Director, Business Intelligence and Project Management, Unyson

The Importance of Supply Chain Visibility

When it comes to business lack of information leads to decisions based on guesswork or rules of thumb. This, in turn, can cost your company money and customer goodwill.

Money Ball Retailing

By Peter Charness, SVP America's and Global CMO, TXT e-solutions [MI-TXT]

Money Ball Retailing

Great Assortments have to please at least 2 distinct groups. In first place, of course, are the customers who want exactly what they want, when and where they want it.

The Right Mix for Winning the E-Commerce Battle

By Rafeh Masood, SVP, Chief Digital Officer, BJ’s Wholesale Club

The Right Mix for Winning the E-Commerce Battle

Emphasizing solely on technology is not the way to win, emphasizing on customers is.