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By Andrew Morawski, President & Country Chairman, Vodafone Americas
By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
By Chris Miller, Chief Technology & Innovation Officer, Avanade
By John O'Reilly, VP of Business Development, Aptaris
When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.
By Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J
It is about converting the potential customers into loyal customers, by ensuring we provide best utility and benefits for customers.
By Paul Karras, CIO, Wilton Brands
Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.
By Jeff Donaldson, SVP & CIO, Gamestop
There are a couple of trends that are both fascinating and also have great potential to transform businesses, government and eventually society.
By John De Angelis, CIO, The Star Entertainment Group
The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.
By Ralf Schneider, CIO, Allianz Group
At the end of the day, you really need to scale the skills around technology and make them an integral part of the business.
By Graeme McVie, VP & GM, Business Development, Precima
Omni-channel and ecommerce/ mcommerce will continue to be hot topics. For grocery retailing, click-and-collect and home delivery will continue to rise in popularity as will ordering ingredients from online meal providers like Blue Apron.
By Steve Rempel, CIO, Rite Aid [NYSE:RAD]
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.
By Bruce Valk, CIO & VP, Silver Star Brands
Growing up a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.
By Douglas Duncan, CIO, Columbia Insurance Group
If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever since that first panicky call to Radio Shack to see if they had the right replacement bulb for the Univac.
By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores
In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.
By Steven Van Wyk, CIO/COO, The PNC Financial Services Group
The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.
By Grant McCormick, CIO, Imperva, Inc
Earlier this year, my organization’s Board of Directors asked me to present on cyber security.
By Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)
Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.
By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated
AI is not scary if you narrow the focus, have lots of focus-specific data, and design the retail experience around the customer first.
By Diane Magers, CEO, Customer Experience Professionals Association
Technology is an enabler of creating great experiences. It helps us build and deliver better value for the customer.
