Technology Magazine For Retail | Retail CIO Outlook
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The Face of Retail in the Digital Era

By Nate Kredich, COO, PIRCH

Getting Better Insight Into the Competitive...

By Alexandra Gray, Head of Research, Mirvac [ASX: MGR]

Why Artificial Intelligence Will Empower the CIO

By Gregory B Morrison, SVP & CIO, Cox Enterprises

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

Data Integration for Understanding Customer

By Michael Lehman, CIO, Batteries Plus Bulbs

Data Integration for Understanding Customer

The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change.

Achieving Insights in an Omnichannel Environment

By Jeff Bodzewski, Chief Analytics Officer, M Booth

Google has been called “digital truth serum” because people feel comfortable asking the questions and searching the topics in a judgement free area.

Marketing Disruption: Role of the CIO

By Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]

Marketing Disruption: Role of the CIO

The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions.

Extending the Power of your POS to Loyalty and CRM

By Mark Horbal, CIO & CTO, SpringBIG

Extending the Power of your POS to Loyalty and CRM

Your POS is your workhorse. It sees every transaction in every store.

Enterprise Architecture Means Thinking Business First, then Technology

By Steven Van Wyk, CIO/COO, The PNC Financial Services Group

Enterprise Architecture Means Thinking Business First, then Technology

The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

Emotional Quotient (EQ) is a way to measure how a person recognizes his or her own emotions and other people's emotions.

The Big Mistake Department Stores Make with Their Online Services

By Brad Bernstein, SVP of North American Sales, Nanorep

The Big Mistake Department Stores Make with Their Online Services

​No question, the growth of e-commerce has completely changed the game for retail customer service.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Workforce Management Solutions Automating Business Processes

By Jahan Jamshidi, Director- IT, Aztec Shops

Workforce Management Solutions Automating Business Processes

Aztec Shops, a retail operation located in the San Diego State University campus, has been using a comprehensive suite of solutions, including time and attendance, employee scheduling.

Role of Augmented Reality in Retail

By Rekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide

The success of Pokémon GO brought Augmented Reality to the center stage and provided retailers a platform to reach its consumers in many creative ways.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

By Marc Kermisch, VP & CIO, Red Wing Shoe Co.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.

Only Fools Fragment: How Seamless Experiences Keep Customers

By Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe

Only Fools Fragment: How Seamless Experiences Keep Customers

It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.

Lessons from the Grocery Industry and the State of Retail Today

By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores

Lessons from the Grocery Industry and the State of Retail Today

In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.

Latest E-commerce Trends Shaping Up

By Advait Kulkarni, IT Director, Cetera Financial Group

Latest E-commerce Trends Shaping Up

By 2020, it is estimated that the value of e-commerce sales will have topped $4 Trillion.

Apparel Development and Technology: Making the Digital Connection

By David Grant, Vice President, PLM, Design and Supply Chain Systems, Fast Retailing [TYO: 9983]

Apparel Development and Technology: Making the Digital Connection

It’s no secret that the apparel manufacturing industry has a history of slow adoption rate of new technology.

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