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By Andrew Morawski, President & Country Chairman, Vodafone Americas
By Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO
By Chris Miller, Chief Technology & Innovation Officer, Avanade
By John O'Reilly, VP of Business Development, Aptaris
When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.
By Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J
It is about converting the potential customers into loyal customers, by ensuring we provide best utility and benefits for customers.
By Paul Karras, CIO, Wilton Brands
Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.
By Jeff Donaldson, SVP & CIO, Gamestop
There are a couple of trends that are both fascinating and also have great potential to transform businesses, government and eventually society.
By Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt
It’s 1997 and the super computer Deep Blue is going up against the reigning World Chess Champion, Garry Kasparov for the second time, but this time Deep Blue wins.
By Steve Weiskircher, CIO, ThinkGeek Inc
Omni-channel integration. Big Data. Mobile. Cloud. It seems every day there is a new technology being hyped and the pace continues to accelerate.
By Graeme McVie, VP & GM, Business Development, Precima
Omni-channel and ecommerce/ mcommerce will continue to be hot topics. For grocery retailing, click-and-collect and home delivery will continue to rise in popularity as will ordering ingredients from online meal providers like Blue Apron.
By David Marcotte, Senior Vice President, Kantar Consulting
Asymmetrical warfare is waging undeclared war by means of proxies, independent agents, and professionals so that there is no clear line of responsibility or plausible deniability.
By Stephen Barnham, SVP & CIO, MetLife Asia
AI and enhanced mobile technology is changing the way we live and raising expectations for how we interact with the brands around us.
By Douglas Duncan, CIO, Columbia Insurance Group
If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever since that first panicky call to Radio Shack to see if they had the right replacement bulb for the Univac.
By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores
In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.
By Steven Van Wyk, CIO/COO, The PNC Financial Services Group
The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.
By Grant McCormick, CIO, Imperva, Inc
Earlier this year, my organization’s Board of Directors asked me to present on cyber security. As CIO of Imperva, a cyber security technology company, I wasn’t surprised or apprehensive.
By Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)
Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.
By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated
AI is not scary if you narrow the focus, have lots of focus-specific data, and design the retail experience around the customer first.
By Diane Magers, CEO, Customer Experience Professionals Association
With all the technology advances, we find that organizations that focus on human experiences to understand what customers need and want as well as their feelings about our brand’s services and products.
