By Benoit Montreuil, Professor in ISYE School, Coca- Cola Chair in Material Handling and Distribution
By Todd Simpson, CIO, FDA
By Chad Lindbloom, CIO, C.H. Robinson
By Rekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide
By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
By Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]
Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.
By Eric Moriarty, VP, B-Stock Solutions
By the end of 2017 the value of retail returns will be equivalent to total online sales: around $440 billion.
By Phillip Raub, Founder and President, b8ta
The retail industry has always been a part and parcel of Human Society.
By Chuck Fuerst, Director of Product Strategy, HighJump Software
Cloud computing is a hot topic and the basic structure is similar no matter the service: a vendor hosts the software application and hardware infrastructure.
By Stuart Scott, CIO, Tempur-Pedic
Mobility, BYOD, and Cloud. Consistent with my prior answers, these three trends are escalating user expectations.
By Rich Lim, Digital Creative Strategist, Geometry Global Seoul
By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.
By Steven Fulghum, Director, Device Logistics and Procurement, U.S. Cellular
It is no surprise that returns of consumer goods is a topic most companies wish to avoid.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Onyeka Nchege, CIO, Interstate Batteries
E-commerce has made it possible for us to deliver an exceptional and consistent customer experience, executed flawlessly via web, mobile, and store.
By Jozo Džakula, CIO, Konzum
Since connectivity became omnipresent, technology companies are seeking a way to connect everything to the Internet.
By Stephanie Miller, Director of Labor and Employee Relations, Lowe's Companies, Inc.
Key to a sound investigation process is solid record keeping.
By Bill Talbot, VP, Solution & Product Marketing, CA Technologies
Analytics can also support the behind-the-scenes work of your IT operations and development teams.
By David Adams, Director, Business Intelligence and Project Management, Unyson
When it comes to business lack of information leads to decisions based on guesswork or rules of thumb. This, in turn, can cost your company money and customer goodwill.
By Peter Charness, SVP America's and Global CMO, TXT e-solutions [MI-TXT]
Great Assortments have to please at least 2 distinct groups. In first place, of course, are the customers who want exactly what they want, when and where they want it.
By Rafeh Masood, SVP, Chief Digital Officer, BJ’s Wholesale Club
Emphasizing solely on technology is not the way to win, emphasizing on customers is.