By Joe Lynch, General Manager, Rock Solid Business Solutions
By Greg Petro, President and CEO, First Insight
By Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)
By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]
By Ben Eason, SVP, Client Development Conversant, Epsilon
Brands with enhanced in-store experiences that create warm, welcoming environments are Thriving.
By Guy Amisano, CEO, Salient Management Company
In many ways, it is a challenging time for brick-and-mortar retailers. Recent store closures from big box brands such as Macy’s and Sears show that changing consumer demand continues to
By Keith Crerar, Executive VP, TradeRev
Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.
By Patricia R. Hume, Chief Commercial Officer, iPass
We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.
By Waves Mowatt-Kane, Director, Customer Experience, Amtrak
When trying to hit a target, the mantra is often “Ready, Aim, Fire.” But, in business, how do you know whether you have the right target in your sights? Discovering the right target can
By David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
By John De Angelis, CIO, The Star Entertainment Group
The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.
By Nick East, CEO, Zynstra
The world of retail is changing, driven by a significant shift in consumer demands. Just look at the likes of Amazon Go, a revolutionary retail space that delivers the kind of effective, frictionless experience that shoppers are now craving.
By Dave Nickens, Mobile Director, Build.com
Over the last several years there has been much debate around Mobile Apps.
By Don Scheibenreif, VP-Distinguished Analyst, Gartner
Customer service organizations are charged with handling support requests coming from people over the phone, email, Web chat, Web portals, mobile applications, social networks and even in person.
By Mario Harik, CIO, XPO Logistics, Inc.
In the age of e-commerce, consumers have more choice than ever. We can shop anytime of the day and from virtually any location.
By Anna Cole, Director of ECommerce Operations, Carhartt
It’s 1997 and the super computer Deep Blue is going up against the reigning World Chess champion, Garry Kasparov for the second time.
By Edward Park, SVP, Head of Retail, Digital, Allocations, Wholesale Operations (North America), GUESS? Inc.
The challenge facing retail today is transforming stores to connect that invaluable hub of experience.
By Diane Magers, CEO, Customer Experience Professionals Association
Technology is an enabler of creating great experiences. It helps us build and deliver better value for the customer, the employee and the brand by creating simpler, easier, faster and more personalized experiences.
By Riku Vassinen, Head of Digital Transformation, JWT Singapore
As marketing has become more data-driven and technology-driven, facial recognition is definitely an avenue that forward-looking brands should explore.
By Herman Nell, SVP & CIO, Rent-A-Center
Retail customers are alive and well and becoming more empowered with each passing day. Despite often having less discretionary income, retail customers are more informed than ever before