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Customize and Communicate-Two Key Element to...

By Charlie Cole, Chief Digital Officer, VP, TUMI

Retail Liability In 140 Characters Or Less:...

By Nicholas P. Resetar, Associate Attorney, Roetzel & Andress

Global Supply Chain Management System for...

By Anthony DeCanti, CIO & SVP, UniGroup

The Changing Paradigm of Retail CRM

By Ben Eason, SVP, Client Development Conversant, Epsilon

E-commerce Innovation in the Cloud

By Ferhat Hatay, Senior Manager of Strategy and Innovation, Fujitsu And Victoria Livschitz, Founder & CTO, Grid Dynamics

E-commerce Innovation in the Cloud

Moving e-commerce operations to the cloud offers a host of business benefits for retailers.

Digital and In-Store Shopping is Colliding and Reliable Network Performance is at the Center

By Ricardo Belmar, Senior Director-Enterprise Product Marketing, InfoVista

Digital and In-Store Shopping is Colliding and Reliable Network Performance is at the Center

Digital and in-store shopping experiences are on a collision course in the best way possible.

The Digital Makeover of Retail

By Jennifer Sherman, SVP, Product and Strategy, Kibo

Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.

The Changing Face of Retail Industry

By Graeme McVie, VP & GM, Business Development, Precima

The Changing Face of Retail Industry

Omni-channel and ecommerce/ mcommerce will continue to be hot topics.

A Sneak Peak into the Future of Retail Landscape

By Saqib .E. Awan, VP, Lightspeed Venture Partners

A Sneak Peak into the Future of Retail Landscape

This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.

Retail and the Consumer

By Steve Rempel, CIO, Rite Aid

Retail and the Consumer

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars.

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

The New Breed Customer-centric CIO

By Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

The New Breed Customer-centric CIO

IT alone has the perspective and reach to bring its knowledge of enterprise processes and systems to digital business transformation.

Challenges for Retailers in Today's Technophile Market

By Robin Copland, VP-Retail, Americas, ThoughtWorks

Challenges for Retailers in Today's Technophile Market

Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.

Evolution of Information Technology

By Joe Sheridan, Corporate Director of IT & CIO, Soave Enterprises

Evolution of Information Technology

Informational Technology is a massively evolving and dynamic sector. Technology has permeated to every strata of the society and is playing pivotal role in shaping social dynamics.

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever

By Dr. Volker G. Hildebrand, Global VP, SAP Hybris

For many years, computers could play mathematical games like chess and the sheer computing horsepower was the key to their success.

George P Johnson: Creating Undying Consumer Experience

By Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing

George P Johnson: Creating Undying Consumer Experience

When I came to marketing automation world, few companies provided marketing automation software platform.

The Technology Revolution and Lessons Learned

By Mike Miller, CEO, Better World Books

The Technology Revolution and Lessons Learned

Better World Books is a for-profit social enterprise and a global e-retailer providing products and information to socially conscious consumers.

The Future Face of the In-Store Customer Experience: Face Recognition Technology

By Julia Ricci, VP, Information Technology - Retail Shared Services & Solutions, Total Wine & More

The Future Face of the In-Store Customer Experience: Face Recognition Technology

Simple integration, continuous learning, low cost and accuracy of face detection and analysis would potentially make face recognition a commodity service for retail software applications.

Four Myths about Innovation in Logistics

By Daniel Gagnon, VP of Marketing, Global Logistics & Distribution, UPS

Four Myths about Innovation in Logistics

The serenity of a normal Sunday morning gives me time to catch-up on the business journals and blogs that have accumulated in my in-box throughout the week.

Streamlining Retail Business with Technology at the Behest

By Paul Karras, CIO, Wilton Brands

Streamlining Retail Business with Technology at the Behest

Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.

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