Technology Magazine For Retail | Retail CIO Outlook
retailciooutlook

Augmenting POS with New, Innovative Digital Technologies

Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s

Top Retail Trends to Watch in 2016

Justin Honaman, VP & GM, PRGX

Thinking out-of-the-box to launch business beyond borders

Bill Bass, Chief Marketing Officer, FULLBEAUTY Brands And Kara Lawson, Senior Director Ecommerce, FULLBEAUTY Brands

"Embracing Social Media to Enhance the Customer Experience"

Jim McCann, Founder and CEO, 1-800-Flowers.com

As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.

Technological Impact on Customer Experience

Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.

The Changing Face of Retail Industry

Graeme McVie, VP & GM, Business Development, Precima

Omni-channel and ecommerce/ mcommerce will continue to be hot topics.

Driving Transformative, Data-Driven Thinking

Shubham Mehrish, Vice President, Mars

Driving Transformative, Data-Driven Thinking

Analytics is one of the important cogs in our Mars digital engine to help drive our digital transformation at 100x speed.

Looking For A Retail Tech Revolution? It Starts With The Packaging

Martin Ros, SVP & Head of Intelligent Packaging, Stora Enso [HEL: STERV]

Looking For A Retail Tech Revolution? It Starts With The Packaging

Customers can also interact with the RFID tag using their smartphone to verify their packages are un-tampered-with, building trust with the retailer

Amazon's Secret Weapon in the Fight to Improve Product Information

Stephanie Leffler, CEO, OneSpace

Amazon's Secret Weapon in the Fight to Improve Product Information

Amazon has grown their ecommerce empire by building infrastructure to power their operation and then releasing that infrastructure to other companies in the form of services in the cloud.

Growing Pains for Amazon

James Keller, Executive Partner, Bulger Partners

Growing Pains for Amazon

It is shaping up to be another great year for Amazon and one that represents some big milestones for the company.

Seven Signs of Disruption to Watch in 2017

Rod Sides, Vice Chairman, US Retail, Wholesale and Distribution leader, Deloitte LLP

Seven Signs of Disruption to Watch in 2017

Global market forces combined with an increasing proliferation of retail channels, along with commoditization of products and pricing, have resulted in elevated expectations on the part of many consumers.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Disrupting the Retail Customer Experience

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Disrupting the Retail Customer Experience

AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales.

How to Re-imagine Retail Using Design Thinking

Martin Granström, Sr Director, Head of Design, Sam's Club

"Design thinking” has recently entered our collective buzzword vocabulary, but it is much more than just office jargon. With the right understanding and application, design thinking can guide a company’s entire critical strategy.

Digitizing the Retail Customer Experience and What it Means for Multichannel Retailers Today

Bob Hetu, Research Director, Gartner [NYSE:IT]

Digitizing the Retail Customer Experience and What it Means for Multichannel Retailers Today

The powerful combination of digital and physical is where a multichannel retailer can exert itself.

Customer Experience on Digital Platforms

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Customer Experience on Digital Platforms

The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.

5 Tips To Make Sure Your Business Opens As Scheduled With Right Permits In Hand

Scot Ferraro, Director, Wolters Kluwer’s CT Corporation [FWB:WOSB]

5 Tips To Make Sure Your Business Opens As Scheduled With Right Permits In Hand

A national phone carrier ran into a big problem as it opened a slew of storefronts in shopping centers across the country.

Why Gamification for Retail is a Powerful Tool for Connecting with Millennials

Anand Shaw, Cofounder, Inventrik Pte Ltd

Why Gamification for Retail is a Powerful Tool for Connecting with Millennials

In the age of smart-phones, social media and connected devices; keeping millennials engaged has become more difficult than ever before, especially for retailers.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

DON'T MISS