By Dr. Volker G. Hildebrand, Global VP, SAP Hybris
By Sue Yasav, VP, Market & Consumer Insights, Synchrony Financial [NYSE:SYF]
By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group
By David Broome, SVP-Application Development, InComm
When they were first launched, mobile wallets (or digital wallets) were met with a great deal of excitement.
By Gregory B Morrison, SVP & CIO, Cox Enterprises
To better anticipate where AI makes sense throughout organizations, let’s explore its potential.
By Michael Adams, VP of IT, MarineMax
A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.
By Stephen Downey, Senior VP, Healthcare & Electronics, GEODIS
There is enormous pressure on healthcare organizations to reduce costs and find efficiency in the supply chain.
By Graeme McVie, VP & GM, Business Development, Precima
For grocery retailing, click-and-collect and home delivery will continue to rise in popularity.
By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores
In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.
By Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO
IT project failure rates today still are in excess of 40 percent.
By Scott Horn, CMO, 7
On the heels of 2016’s announcements of Salesforce Einstein, Facebook Messenger chatbots and the new Partnership on AI launched by the biggest names in tech, many believe that Hollywood dreams of human-like machines will become reality this year.
By Steve Rempel, CIO, Rite Aid [NYSE:RAD]
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.
By Bruce Valk, CIO & VP, Silver Star Brands
Growing up a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.
By Phil Stevens, CIO, The Exchange
Given the number of breaches announced by banks, technology companies, manufacturers, and retailers, it is clear that information security is a big challenge.
By Nizzi Renaud, CMO, Zazzle
The sharing economy—for some it feels like a movement, for others a fad. While most define the sharing economy as a concept where peers borrow from peers, the concept has expanded to include many trends that are redefining commerce.
By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line
Technology gives us marketers degrees of freedom to not only do things better, but also do better things.
By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]
Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings.
By Marissa Tarleton, CMO, RetailMeNot, Inc
Consumers love to shop. However, the means and methods in which they find what they want continue to evolve; and in true digital fashion, the e-commerce industry has transformed once again.