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Designing for the Invisible Interface

By Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company

The Transformative Role of Software for...

By Amy Zirkle, Ex Vice President, Industry Affairs, Electronic Transactions Association

Five Signs It's Time to Rethink Your Social...

By Andrew Wilson, CIO, Accenture

Artificial Intelligence and its Customer Value

By Chitralekha Das, AI Enthusiast, Senior Program/Project manager, Intralinks

Avoid Being the Next Casualty in the Retail Apocalypse

By Sahal Laher, CDO & CIO, Destination XL Group

Avoid Being the Next Casualty in the Retail Apocalypse

There is extreme competition in the retail industry today and thousands of stores are closing in what is being described as the retail apocalypse.

If your Customers are a Step Ahead, How Can you Catch Up?

By Anthony Jones, Head of eCommerce, Mid-Market Sales UKI, Google

If your Customers are a Step Ahead, How Can you Catch Up?

What a fascinating space to be in right now. We’ve spent years waiting for technology to come and disrupt and, well, it looks like we’re more or less here.

18 Tips for Retailers Negotiating Software Contracts

By Mark Lilien, SVP & CIO, Things Remembered

There are several things I’ve learned during my tenure in the IT industry, not the least of which is contract negotiation.

The 360-Degree View Must Be Definitive

By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

By Bill Talbot, VP, Solution & Product Marketing, CA Technologies

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Analytics can also support the behind-the-scenes work of your IT operations and development teams.

Amazon Effect: Driving New Opportunities and Challenges in Demand Forecasting

By Eric Wilson, Director Planning, Escalade Sports

Amazon Effect: Driving New Opportunities and Challenges in Demand Forecasting

Prediction is becoming more about behavior than history.

Marketing Disruption: Role of the CIO

By Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]

Marketing Disruption: Role of the CIO

The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions.

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

By Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

Today, requesting information from Alexa is pervasive throughout the United States, and is quickly becoming an integral business tool in the restaurant industry.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

By Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

IT project failure rates today still are in excess of 40 percent.

The New Breed Customer-centric CIO

By Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

IT alone has the perspective and reach to bring its knowledge of enterprise processes and systems to digital business transformation.

Is it about IT? Never Ever

By Ralf Schneider, CIO, Allianz Group

Is it about IT? Never Ever

At the end of the day, you really need to scale the skills around technology and make them an integral part of the business.

The Paradigm Shifts in the Retail World

By Phillip Raub, Founder and President, b8ta

The Paradigm Shifts in the Retail World

The retail industry has always been a part and parcel of Human Society.

How to Stay Connected With Customers After the First Purchase

By Curt Hilliard, CMO, DirectBuy

How to Stay Connected With Customers After the First Purchase

Effective digital marketing does not end when a customer purchases a product. In fact, for power brands and industry innovators, that’s when the real work begins.

The Right Mix for Winning the E-Commerce Battle

By Rafeh Masood, SVP, Chief Digital Officer, BJ’s Wholesale Club

The Right Mix for Winning the E-Commerce Battle

Emphasizing solely on technology is not the way to win, emphasizing on customers is.

Branded Retail: Living at the Intersection of Technology and Culture

By Greg Klingaman, Global Head of Retail & Strategic Partnerships, Diageo

Branded Retail: Living at the Intersection of Technology and Culture

To look to the future of retail and the role of technology, it is important to understand who holds the power in consumer decision making and how we got to where we are today.

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