Retail CIO Outlook: The Key to Smart Store : Retail
retailciooutlook

State of Marketing in Existing Times: An Insight

By Katie Newman, CMO, Leo Burnett

Making Sense of the MarTech Mess

By Brittany Feinson, VP, Communications, Marriott International [NASDAQ:MAR]

Unifying Understanding of Consumer Identity

By Matt Mobley, CTO, Merkle

Technology and Innovation Transforming Health Care

By Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]

Technology and Innovation Transforming Health Care

Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.

5 Tips To Make Sure Your Business Opens As Scheduled With Right Permits In Hand

By Scot Ferraro, Director, Wolters Kluwer’s CT Corporation [FWB:WOSB]

5 Tips To Make Sure Your Business Opens As Scheduled With Right Permits In Hand

A national phone carrier ran into a big problem as it opened a slew of storefronts in shopping centers across the country.

Encryption Equals Customer Service

By Prabash Coswatte, CIO, Vallarta Supermarkets, VSI

Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.

Why Fragmentation is the Enemy of Productivity

By David Kerr, CEO, Octiv

Why Fragmentation is the Enemy of Productivity

Making connections between sales and marketing teams can be challenging, but when teams are committed, an entire organization can benefit.

Magnifying the Power Of Data

By Steve Rempel, CIO, Rite Aid

Magnifying the Power Of Data

​Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars.

Enterprise Architecture Means Thinking Business First, then Technology

By Steven Van Wyk, Executive VP, Head of Technology, The PNC Financial Services Group

Enterprise Architecture Means Thinking Business First, then Technology

The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.

Data Analytics: New Edge for Success

By Colin Boyd, VP and CIO of Joy Global [NYSE-JOY]

Data Analytics: New Edge for Success

If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems.

Technology Changes to Supply Chains Demand Good Leadership

By Kevin Glynn, VP and CIO, DSC Logistics

Technology Changes to Supply Chains Demand Good Leadership

Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do.

Measuring Success in Omni- Channel Customer Experiences

By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Measuring Success in Omni- Channel Customer Experiences

Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings.

Evolution of Information Technology

By Joe Sheridan, Corporate Director of IT & CIO, Soave Enterprises

Evolution of Information Technology

Informational Technology is a massively evolving and dynamic sector.

Top 6 Retail Analytics Trends of 2017

By Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]

Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.

Was Darwin Wrong About Retail?

By Richard Heyman, SVP & CIO, Gordmans [NASDAQ:GMAN]

Was Darwin Wrong About Retail?

Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.

Digital Strategy around Technology and Customer Experience

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Digital Strategy around Technology and Customer Experience

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.

From Brick & Mortar to e-Retail-Consumer Push for On-Demand Delivery

By Khaled Naim, Co-Founder & CEO, Onfleet

From Brick & Mortar to e-Retail-Consumer Push for On-Demand Delivery

The deluge has begun—brands that have built a reputation as top names in the United States retail industry are experiencing an unprecedented number of store closings this year.

Point Inside Announces Personalization Tool for In-Store Marketing

By Christine Schultz, CIO, Eddie Bauer

Point Inside Announces Personalization Tool for In-Store Marketing

As retailers grapple with how to meet consumer demand for more personalized mobile experiences, the in-store product location firm Point Inside is announcing a new service today.

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

By Jeanine Banks, EVP, Global Products & Solutions, Axway [AXW:EPA]

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

Customers are digitally tethered to mobile applications, social media platforms and websites, resulting in massive volumes of data.

Retail Mobility Issue

NCR Corporation: Reinventing Retail