Retail CIO Outlook Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Retail CIO Outlook
Greg Klingaman, Global Head of Retail & Strategic Partnerships, Diageo
Reid Rose, Vice President Operations, Rinchem International, Rinchem
Sherif Mityas, CIO & CSO, TGI Fridays
Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home.
Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE
Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.
Jim McCann, Founder and CEO, 1-800-Flowers.com
As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
Marissa Tarleton, CMO, RetailMeNot, Inc
Consumers love to shop. However, the means and methods in which they find what they want continue to evolve.
Martin Granström, Sr Director, Head of Design, Sam's Club
"Design thinking” has recently entered our collective buzzword vocabulary, but it is much more than just office jargon. With the right understanding and application, design thinking can
Stuart Freer, Chief Digital Officer, MECCA Brands
The problem with this statement, is that whilst it’s important to be in the detail, know everything about your business, it’s products and services and the customer, it often leads to what I have seen; analysis paralysis.
Terre Wellington, Senior Vice President of Store Operations, Lamp Plus
For its ability to strengthen brand loyalty and offer a real human connection, texting is sure to be an important component in the future of brick-and-mortar customer service.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Saqib .E. Awan, VP, Lightspeed Venture Partners
This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.
Avi Eyal, Co-Founder and Managing Partner, Entree Capital
We are seeing fulfillment become more accepted with delivery to the home, collecting online orders in store and so forth.
Rajkumar Bondugula, Ph.D., Principal Data Scientist / Sr. Director, Equifax and Former Data Scientist, The Home Depot
Sentiment analysis is important because studies have shown that accurately measured sentiment correlates with future sales.
Vishaal Melwani, CEO, Combatant Gentlemen
While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret.
Douglas Turk, Chief Marketing Officer, JLT Speciality
The retail insurance broking industry is facing an onslaught of new technologies with a promise of transformational change and value creation.
Britt Dayton, Director, Deloitte
The rise in omni-channel retailing is the industry’s response to consumer expectations for a consistent experience across physical stores and digital shopping platforms.
