Retail CIO Outlook Weekly Brief
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Bernie Winter, Director of Point-of-Sale Systems, Tops Friendly Markets And Mike Metz, Vice President of Information Technology, Tops Friendly Markets
Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores
In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.
Megan Kohout, Vice President of Ecommerce & Customer Analytics, Kendra scott
One trend in E-Commerce is a proliferation of technology that you can add to your website to enhance site experience. However, this new technology brings challenges as partners often have
Armin Roeseler, CIO, Swanson Health Products
Innovations create value propositions that people are willing to pay for.
Yvonne Lim, Senior Director, Razer Inc.
It is hard to have a conversation about technology nowadays without talking about blockchain or some sort of distributed ledger technology (DLT).
Douglas Duncan, CIO, Columbia Insurance Group
If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service.
Nicholas Pendrous, CIO, Dotcom Distribution
The role of an e-commerce third party logistics (3PL) has been trending much closer to the consumer.
Robin Copland, VP-Retail, Americas, ThoughtWorks
Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.
Brad Bernstein, SVP of North American Sales, Nanorep
No question, the growth of e-commerce has completely changed the game for retail customer service.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Jess O’Reilly, Regional Vice President, Marketing Cloud, Asia, Salesforce
To successfully deliver the experience customers want, brands must start by addressing concerns and fears of consumers in exchange for customer trust and their willingness to provide data.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
Steven Van Wyk, CIO/COO, The PNC Financial Services Group
The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.
Steve Holland, Chief Technology and Digital Officer (CTO/CDO), 7-Eleven
At 7-Eleven, convenience is our business. We know that in order to create a convenient environment for customers, it’s crucial that every part of our operation runs smoothly.
Jett McCandless, CEO and Founder, project44
The retail industry is steadily shifting from brick and mortar to eCommerce, and customers ordering their goods online expect fast deliveries with updates every step of the way.
Dr. mark Chrystal, Chief Analytics Officer at rue21
Compared with prior industrial revolutions, the pace of innovation is exponential and impacting every industry around the globe, rather than the linear and slower-paced change seen previously.
Paul Conder, Vice President, CX, CallisonRTKL
There are three big challenges that brands face as they become more mature as digital retailers–how to store and organize data, how to collect it, and how to use it.
