By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated
By Sangy Vatsa, EVP & CIO, Comerica Bank [NYSE: CMA]
By Riku Vassinen, Head of Digital Transformation, JWT Singapore
By Chuck Fuerst, Director of Product Strategy, HighJump Software
By Jess O’Reilly, Regional Vice President, Marketing Cloud, Asia, Salesforce
To successfully deliver the experience customers want, brands must start by addressing concerns and fears of consumers in exchange for customer trust and their willingness to provide
By Ralf Schneider, CIO, Allianz Group
At the end of the day, you really need to scale the skills around technology and make them an integral part of the business.
By Michael Mothner, CEO, Wpromote
A holistic 360 degree view of the customer requires insight into the marketing data.
By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
By Nicholas Pendrous, CIO, Dotcom Distribution
The role of an e-commerce third party logistics (3PL) has been trending much closer to the consumer.
By Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]
Retailers must evolve from emphasizing transactions to focusing on building intimate, unique customer relationships.
By Mark Horbal, CIO/CTO, SpringBIG
When we look at the history of how consumers paid for things that they bought, it has been cash and personal checks for a long time, with a few exceptions.
By Diane B. Holdorf, CSO, VP, Kellogg Company
Kellogg is committed to renewable electricity as strategy to achieve our greenhouse gas reduction targets.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Bill Talbot, VP, Solution & Product Marketing, CA Technologies
Analytics can also support the behind-the-scenes work of your IT operations and development teams.
By Andy Weir, Executive General Manager, Bankwest Technology & Transformation
By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.
By Joe Sheridan, Corporate Director of IT & CIO, Soave Enterprises
Informational Technology is a massively evolving and dynamic sector. Technology has permeated to every strata of the society and is playing pivotal role in shaping social dynamics.
By Douglas Turk, Chief Marketing Officer, JLT Speciality
The retail insurance broking industry is facing an onslaught of new technologies with a promise of transformational change and value creation.
By Britt Dayton, Director, Deloitte
The rise in omni-channel retailing is the industry’s response to consumer expectations for a consistent experience across physical stores and digital shopping platforms.
By Kevin J. Hume, Partner - Supply Chain Technology, Tompkins International
The pace of change in the supply chain world and the supporting technologies is nothing short of breathtaking.
By Romain Liot, COO, Adore Me
Adore Me was established in 2012 and sells inclusive, affordable, fast-fashion intimates online. End of 2017.