retailciooutlook

AI: What it Can Bring and How to Prepare for the Future

By Chris Miller, Chief Technology & Innovation Officer, Avanade

More Than Just A Cash Register: Disruptive Technology for Retailers

By Jason Richelson, Founder and CSO, ShopKeep

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

The IT Factor for Powering Your Paid Search Investments

By Mark Digman, CMO, ROI Revolution

Technology in Textiles-Bedding

By Brian Parnes, CIO, Down Lite International

Technology in Textiles-Bedding

I'm going to focus on big data and innovation with a concentration on including IT in business strategy.

Travel Centers Digitalized

By Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J

Travel Centers Digitalized

It is about converting the potential customers into loyal customers, by ensuring we provide best utility and benefits for customers.

Streamlining Retail Business with Technology at the Behest

By Paul Karras, CIO, Wilton Brands

Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.

Securing the Future of Retail Management

By Joe Bobko, Vice President of Transportation, Boxed

Securing the Future of Retail Management

Fortunately, we are in a stage where robotics and automation, irrespective of industries, are more a help in complementing the existing labor.

IoT as an Enabler to Operations and Commercial Strategies

By Matt Meier, VP & CIO, Whirlpool Corporation

IoT as an Enabler to Operations and Commercial Strategies

The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.

The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail Experience

By Amy Zirkle, Vice President, Industry Affairs, Electronic Transactions Association

The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail Experience

There are few industries yet untouched by the tidal wave of technological innovation.

The Changing Face of Retail Industry

By Graeme McVie, VP & GM, Business Development, Precima

The Changing Face of Retail Industry

Omni-channel and ecommerce/ mcommerce will continue to be hot topics.

Maximize the Power of Data in Retail

By Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

It Is Not About Technology, It Is About People

By Bruce Valk, CIO & VP, Silver Star Brands

It Is Not About Technology, It Is About People

Growing up a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.

Service Management in the Age of Digitization

By Douglas Duncan, CIO, Columbia Insurance Group

Service Management in the Age of Digitization

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever since that first panicky call to Radio Shack to see if they had the right replacement bulb for the Univac.

A Sneak Peak into the Future of Retail Landscape

By Saqib .E. Awan, VP, Lightspeed Venture Partners

If you're an IT executive in retail, technology adoption is a double-edged sword for you: on one hand, you need to rapidly adopt new technologies but on the other hand you need to mitigate risks and reduce costs rapidly.

Enterprise Architecture Means Thinking Business First, then Technology

By Steven Van Wyk, CIO/COO, The PNC Financial Services Group

Enterprise Architecture Means Thinking Business First, then Technology

The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.

When Multi-layered Makes Sense: A New Approach to Breach Detection

By Grant McCormick, CIO, Imperva, Inc

When Multi-layered Makes Sense: A New Approach to Breach Detection

Earlier this year, my organization’s Board of Directors asked me to present on cyber security.

Accounting for Online Payment Security as a Practice

By Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)

Accounting for Online Payment Security as a Practice

Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.

Disrupting the Retail Customer Experience

By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Disrupting the Retail Customer Experience

AI is not scary if you narrow the focus, have lots of focus-specific data, and design the retail experience around the customer first.

Technological Impact on Customer Experience

By Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology is an enabler of creating great experiences. It helps us build and deliver better value for the customer.

New Editions