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Top Retail Trends to Watch in 2016

By Justin Honaman, VP & GM, PRGX

Delivering New Values

By Jeff Donaldson, SVP & CIO, Gamestop

Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

3 Retail Practices to Thrive, Not Just Survive

By Russ Haswell, VP, Retail, Medallia

User-Centric Innovation in Retail Design

By Rich Lim, Digital Creative Strategist, Geometry Global Seoul

User-Centric Innovation in Retail Design

By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.

The 360-Degree View Must Be Definitive

By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

Improving Agile Product Owner Effectiveness in Business Services Organizations

By John David Woods, CMO, Dotcom Distribution

You are part of a service organization, and we know how to get things done quickly and efficiently.

Who Runs Retail? The Machines

By Michelle Grant, Head of Retailing, Euromonitor International

Who Runs Retail? The Machines

The arrival of Big Data and the ability to process it have led to improvements in machine learning, creating new use cases for this technology.

Raising the Benchmark of a Good Customer Experience

By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Thriving retail brands nurture deeper connections with shoppers by building communities.

Making Sense of the MarTech Mess

By Brittany Feinson, VP, Communications, Marriott International [NASDAQ:MAR]

Making Sense of the MarTech Mess

It’s Monday morning, I login to my email, I already have 20 messages awaiting my attention, and the day is only just beginning.

Maximize the Power of Data in Retail

By Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

Autonomy with Constraints Empowers Teams to Deliver Results

By David Jensen, Director of Ecommerce Engineering, Photobox

Autonomy with Constraints Empowers Teams to Deliver Results

Technology has grown from an ignored support function to a position of leadership, setting an example for the rest of the business.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

ECM, "The Dragon" to Deliver Business Value

By Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

ECM,

One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.

How Retailers Can Improve Profits and Customer Service with Better Omni-Channel Fulfillment

By Prashanth Palakurthi, Founder and CEO, Reflexis Systems, Inc.

Real-time store execution platforms integrate with OMS, Point of Sale, Internet of Things, sensors, social media, and any other store-facing system.

5 Lessons Healthcare Can Learn from Refined Logistics Models

By Stephen Downey, Senior VP, Healthcare & Electronics, GEODIS

5 Lessons Healthcare Can Learn from Refined Logistics Models

There is enormous pressure on healthcare organizations to reduce costs and find efficiency in the supply chain.

Increasing Customer Engagement through Data and Technology

By Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal

Increasing Customer Engagement through Data and Technology

​Courtney Graybill devises customer experience roadmaps and executes on those strategies to drive shopper engagements for David’s Bridal.

Commerce to Be a Game Changer for Shoppers

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Commerce to Be a Game Changer for Shoppers

Commerce leaders have made online transactions efficient and customer friendly.

Digital Strategy around Technology and Customer Experience

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Digital Strategy around Technology and Customer Experience

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations. In our digital age, customer demands accessibility to companies anytime, anywhere, and on the device or channel of their choosing.

Breaking Down the Retail Complications

By Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company

Breaking Down the Retail Complications

The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.

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