By Nicholas Pendrous, CIO, Dotcom Distribution
By Don Scheibenreif, VP-Distinguished Analyst, Gartner
By John O'Reilly, VP of Business Development, Aptaris
By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]
By Rajkumar Bondugula, Ph.D., Principal Data Scientist / Sr. Director, Equifax and Former Data Scientist, The Home Depot
Sentiment analysis is important because studies have shown that accurately measured sentiment correlates with future sales.
By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
Customers expect interactive technology to provide faster, more accurate customer information and, where possible, specific and contextual information.
By Paul Scorza, CIO, Ahold USA, Inc.
Over the past couple of years, there has been a shift in the role of the CIO at Ahold USA. Until recently, the role of the CIO, and IT in general, had been viewed as a support function.
By Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
By Antonio Sciuto, EVP & Chief Marketing Officer North America, Nestlé
Business today is a heaving landscape across which we have never traveled.
By Erwin Eimers, CIO, Valent U.S.A. Corporation
Cloud based procurement offers me flexibility to still have approval and reporting capabilities while on the road.
By Sanjay Choubey, VP-IT, Briggs & Stratton
A leaders in business or IT, automation has always been understood as an approach to manage cost and increase operational efficiency.
By Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Jean Laborde, Deputy CIO, FnacDarty
Digital transformation is your North Star, and you need to identify it and understand why it is the answer to your problems
By Michael Lehman, CIO, Batteries Plus Bulbs
The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change.
By Maureen McDonagh, Head of Industry, Retail, Facebook
A study by Ipsos identified that 42 percent of UK online shoppers expect their brands to provide an option to chat with a live agent or representative if they have any questions or follow-ups
By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group
Thriving retail brands nurture deeper connections with shoppers by building communities.
By Dara Meath, Vice President - Information Technology, The Camuto Group
Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.
By Paul Scorza, CIO & EVP, Ahold USA
The explosion of mobile technology and the need for immediate responses to customer demands has increased the reliance on technology.
By Curt Hilliard, CMO, DirectBuy
Effective digital marketing does not end when a customer purchases a product. In fact, for power brands and industry innovators, that’s when the real work begins.