Retail CIO Outlook Weekly Brief
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Julia Ricci, VP, Information Technology - Retail Shared Services & Solutions, Total Wine & More
Bob Hetu, Research Director, Gartner [NYSE:IT]
The powerful combination of digital and physical is where a multichannel retailer can exert itself.
Zerlina Jackson, Director of Web Experience, H&R Block
Our digital media team spearheads the charge of identifying clients and prospects across the web and implementing 1:1 targeted campaigns.
Onyeka Nchege, CIO, Interstate Batteries
E-commerce has made it possible for us to deliver an exceptional and consistent customer experience, executed flawlessly via web, mobile, and store.
Klemen Drole, CIO, Lazada Group
Big data is the new oil, powering the e-commerce ecosystem.
Susanna Zhu, Vice President, Head of U.S. Supply Chain Operations, The Hershey Company
Today, the shopper has many choices: home delivery, order online pick up in-store, a visit to the local market, subscription services and more.
Sherif Mityas, CIO & CSO, TGI Fridays
Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home.
Michael Jaconi, CEO & Co-Founder, Button
People continue to spend more time on mobile, requesting, purchasing, and booking the exact products they want, at the exact time they want them.
Marc Biosi, Global Director, Sitel
In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Vishaal Melwani, CEO, Combatant Gentlemen
While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret.
David Kerr, CEO, Octiv
Making connections between sales and marketing teams can be challenging, but when teams are committed, an entire organization can benefit.
Adam Saper, CFO, Eataly
Data collection has become easier at all levels of organizations.
Geoffrey Fry, Global VP of Supply Chain, Cree Lighting
Collaboration is strength during any time of scarcity, and some of the most powerful constituents with whom you can collaborate are your suppliers. If you have strategically curated your supply base, their capabilities and resources are av
Martin Granström, Sr Director, Head of Design, Sam's Club
"Design thinking” has recently entered our collective buzzword vocabulary, but it is much more than just office jargon. With the right understanding and application, design thinking can guide a company’s entire critical strategy.
Waves Mowatt-Kane, Director, Customer Experience, Amtrak
Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.
Charlie Cole, Chief Digital Officer, VP, TUMI
It’s easy to over complicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.
