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The Key to the 360-Degree Customer View: Buyer Personas

By Greg Petro, President and CEO, First Insight

Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

By Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO

Retail Focus: Using Promotional Financing to help Close the Sale

By Sue Yasav, VP, Market & Consumer Insights, Synchrony Financial [NYSE:SYF]

Lessons from the Grocery Industry and the State of Retail Today

By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores

Lessons from the Grocery Industry and the State of Retail Today

In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.

The Evolving Role of IT in Retail

By Paul Scorza, CIO & EVP, Ahold USA

The Evolving Role of IT in Retail

The explosion of mobile technology and the need for immediate responses to customer demands has increased the reliance on technology.

Retail's Evolving Facets

By Phil Stevens, CIO, The Exchange

Given the number of breaches announced by banks, technology companies, manufacturers, and retailers, it is clear that information security is a big challenge.

Your Customers are on Smartphones: Are You Giving them Dumb Apps?

By Michael Jaconi, CEO & Co-Founder, Button

Your Customers are on Smartphones: Are You Giving them Dumb Apps?

People continue to spend more time on mobile, requesting, purchasing, and booking the exact products they want, at the exact time they want them. Every retailer must have a mobile app

Revving the Tech-ometer

By Keith Crerar, Executive VP, TradeRev

Revving the Tech-ometer

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.

ECM, "The Dragon" to Deliver Business Value

By Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

ECM,

One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.

Maximize the Power of Data in Retail

By Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

IT as an Enabler for Retail Industry

By Armin Roeseler, CIO, Swanson Health Products

IT as an Enabler for Retail Industry

Requirements regarding site performance, reliability, scalability, and flexibility, etc., provide new challenges for IT organizations.

3 Retail Practices to Thrive, Not Just Survive

By Russ Haswell, VP, Retail, Medallia

3 Retail Practices to Thrive, Not Just Survive

If you are a retailer reading the headlines today, you must believe the sky is falling. From store closures, declining foot traffic, missed earnings and, of course, all things Amazon, the world of retail must seem pretty bleak.

"Embracing Social Media to Enhance the Customer Experience"

By Jim McCann, Founder and CEO, 1-800-Flowers.com

At 1-800-Flowers.com, we believe our best product is our customer experience. In an effort to enhance the customer experience, we recognize delivering strong customer service through social media leads to an increase in brand loyalty.

Speed of Retail

By John O'Reilly, VP of Business Development, Aptaris

When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.

AI and it's Place in E-Commerce

By Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt

AI and it's Place in E-Commerce

It’s 1997 and the super computer Deep Blue is going up against the reigning World Chess Champion, Garry Kasparov for the second time, but this time Deep Blue wins.

How 7-Eleven Uses Technology to Keep Everyone Connected

By Steve Holland, Chief Technology and Digital Officer (CTO/CDO), 7-Eleven

How 7-Eleven Uses Technology to Keep Everyone Connected

At 7-Eleven, convenience is our business. We know that in order to create a convenient environment for customers, it’s crucial that every part of our operation runs smoothly.

Technology for the Retail Sector

By Wendy Liebmann, CEO, WSL

Technology for the Retail Sector

For the last decade, technology has been the hot topic of the retail world – increasingly part of every conversation, every strategy meeting, from the boardroom to the sales floor.

Infusing Analytics into Physical Retail Stores

By Brandon Schulz, Director, Retail Vertical, Luxoft [NYSE:LXFT]

Infusing Analytics into Physical Retail Stores

With the growing customer demands, players in the retail industry are leveraging advanced eCommerce platforms to enhance shopping experience.

Retail Digital Convergence

By Ruben Martin, CEO (Co-Founder), Quivers

Retail Digital Convergence

The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.

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