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The IT Factor for Powering Your Paid Search Investments

By Mark Digman, CMO, ROI Revolution

The Connected Employee: What Every Business Leader Needs to Know

By Andrew Morawski, President & Country Chairman, Vodafone Americas

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

AI: What it Can Bring and How to Prepare for the Future

By Chris Miller, Chief Technology & Innovation Officer, Avanade

Speed of Retail

By John O'Reilly, VP of Business Development, Aptaris

Speed of Retail

When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.

Travel Centers Digitalized

By Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J

Travel Centers Digitalized

It is about converting the potential customers into loyal customers, by ensuring we provide best utility and benefits for customers.

Streamlining Retail Business with Technology at the Behest

By Paul Karras, CIO, Wilton Brands

Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.

Delivering New Values

By Jeff Donaldson, SVP & CIO, Gamestop

Delivering New Values

There are a couple of trends that are both fascinating and also have great potential to transform businesses, government and eventually society.

Technology- The Third Facet of Guest experience

By John De Angelis, CIO, The Star Entertainment Group

Technology- The Third Facet of Guest experience

The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.

Is it about IT? Never Ever

By Ralf Schneider, CIO, Allianz Group

Is it about IT? Never Ever

At the end of the day, you really need to scale the skills around technology and make them an integral part of the business.

The Changing Face of Retail Industry

By Graeme McVie, VP & GM, Business Development, Precima

The Changing Face of Retail Industry

Omni-channel and ecommerce/ mcommerce will continue to be hot topics. For grocery retailing, click-and-collect and home delivery will continue to rise in popularity as will ordering ingredients from online meal providers like Blue Apron.

Maximize the Power of Data in Retail

By Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

It Is Not About Technology, It Is About People

By Bruce Valk, CIO & VP, Silver Star Brands

It Is Not About Technology, It Is About People

Growing up a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.

Service Management in the Age of Digitization

By Douglas Duncan, CIO, Columbia Insurance Group

Service Management in the Age of Digitization

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever since that first panicky call to Radio Shack to see if they had the right replacement bulb for the Univac.

Lessons from the Grocery Industry and the State of Retail Today

By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores

In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.

Enterprise Architecture Means Thinking Business First, then Technology

By Steven Van Wyk, CIO/COO, The PNC Financial Services Group

Enterprise Architecture Means Thinking Business First, then Technology

The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.

When Multi-layered Makes Sense: A New Approach to Breach Detection

By Grant McCormick, CIO, Imperva, Inc

When Multi-layered Makes Sense: A New Approach to Breach Detection

Earlier this year, my organization’s Board of Directors asked me to present on cyber security.

Accounting for Online Payment Security as a Practice

By Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)

Accounting for Online Payment Security as a Practice

Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.

Disrupting the Retail Customer Experience

By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Disrupting the Retail Customer Experience

AI is not scary if you narrow the focus, have lots of focus-specific data, and design the retail experience around the customer first.

Technological Impact on Customer Experience

By Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology is an enabler of creating great experiences. It helps us build and deliver better value for the customer.

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