By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
By Shahid Nizami, APAC Managing Director, HubSpot [NYSE: HUBS]
By Nick Burton, Vice President Digital Development, Avon
By Steve Holland, Chief Technology and Digital Officer (CTO/CDO), 7-Eleven
By Christian Beckner, Senior Director, Retail Technology, National Retail Federation
Risk management practices will allow companies to remain nimble in adopting new IoT technologies that could transform their operations and impact their business performance positively.
By Corey Tollefson, SVP & GM, Infor
In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.
By Marc Kermisch, VP & CIO, Red Wing Shoe Co.
A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.
By Matt Meier, VP & CIO, Whirlpool Corporation
The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.
By Terre Wellington, Senior Vice President of Store Operations, Lamp Plus
For its ability to strengthen brand loyalty and offer a real human connection, texting is sure to be an important component in the future of brick-and-mortar customer service.
By Chitralekha Das, AI Enthusiast, Senior Program/Project manager, Intralinks
By being more educated and aware about AI, we can ensure that it realizes its full potential.
By Rich Lim, Digital Creative Strategist, Geometry Global Seoul
By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.
By KS Kumar, CCO, Sutherland
Retailers can differentiate themselves with customer service, but they need to do it profitably.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Stephanie Miller, Director of Labor and Employee Relations, Lowe's Companies, Inc.
Key to a sound investigation process is solid record keeping.
By David Grant, Vice President, PLM, Design and Supply Chain Systems, Fast Retailing [TYO: 9983]
It’s no secret that the apparel manufacturing industry has a history of slow adoption rate of new technology.
By Paul Scorza, CIO, Ahold USA, Inc.
Over the past couple of years, there has been a shift in the role of the CIO at Ahold USA. Until recently, the role of the CIO, and IT in general, had been viewed as a support function.
By Jeanine Banks, EVP, Global Products & Solutions, Axway
Customers are digitally tethered to mobile applications, social media platforms and websites, resulting in massive volumes of data.
By Warren Perlman, CIO, Ceridian
The role of the CIO is expanding and becoming more customer-facing, as the position plays a larger function in client acquisition and relations.
By Robin Copland, VP-Retail, Americas, ThoughtWorks
Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.
By Fiona Swerdlow, VP, Research Director, Forrester Research
This year has been no picnic for retailers. With Thanksgiving weekend upon us, many retailers are in the throes of the holidays and are doing all they can to achieve a strong finish to a bumpy, even bewildering year.