Retail CIO Outlook Weekly Brief
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Matthew Klyman, Chief Information Officer, Marshall Retail Group
Diane Magers, CEO, Customer Experience Professionals Association
Susanna Zhu, Vice President, Head of U.S. Supply Chain Operations, The Hershey Company
Ricardo Belmar, Senior Director-Enterprise Product Marketing, InfoVista
Bruce Valk, CIO & VP, Silver Star Brands
While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.
Marc Biosi, Global Director, Sitel
In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.
Rod Sides, Vice Chairman, US Retail, Wholesale and Distribution leader, Deloitte LLP
Global market forces combined with an increasing proliferation of retail channels, along with commoditization of products and pricing, have resulted in elevated expectations on the part of
Dr. Mark Chrystal, Chief Analytics Officer, rue21
We are in the midst of an industrial revolution that will impact the world economy and humankind every bit as much as the first industrial revolution did.
Lockie Andrews, CIO/CDO, UNTUCKit
The retail industry has been slow to unite physical and digital (“phygital”) channels. COVID-19 accelerated digital and eCommerce adoption by at least ten years, causing supply
Don Scheibenreif, VP-Distinguished Analyst, Gartner
Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.
Nick East, CEO, Zynstra
To deploy at scale, management and operational processes need to be automated to reduce cost and risk.
Onyeka Nchege, CIO, Interstate Batteries
E-commerce has made it possible for us to deliver an exceptional and consistent customer experience, executed flawlessly via web, mobile, and store.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Sanjay Choubey, VP-IT, Briggs & Stratton
A leaders in business or IT, automation has always been understood as an approach to manage cost and increase operational efficiency.
Alvina Antar, CIO, Zuora
Technology company CIOs are among the chosen few who are able to create a greater impact to their business and revenue beyond their core IT function.
Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
Megan Kohout, Vice President of Ecommerce & Customer Analytics, Kendra scott
One trend in E-Commerce is a proliferation of technology that you can add to your website to enhance site experience. However, this new technology brings challenges as partners often have features that overlap at least partially, so it’s difficult to
Robin Copland, VP-Retail, Americas, ThoughtWorks
Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.
Jennifer Rademacher, CIO, Fathead
Being a technology leader at one of the nation’s leading brands has definitely allowed me to see just how important IT is in the current ecommerce space.
Sahal Laher, SVP, Chief Digital & Information Officer, Destination XL Group, Inc. [NASDAQ: DXLG]
Retailers have to integrate data across the retail enterprise to have a 360 degree view of the customer, but it’s not an easy thing to do.
