Retail CIO Outlook Weekly Brief
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By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line
By Rich Lim, Digital Creative Strategist, Geometry Global Seoul
By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.
By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
By John David Woods, CMO, Dotcom Distribution
You are part of a service organization, and we know how to get things done quickly and efficiently.
By Michelle Grant, Head of Retailing, Euromonitor International
The arrival of Big Data and the ability to process it have led to improvements in machine learning, creating new use cases for this technology.
By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group
Thriving retail brands nurture deeper connections with shoppers by building communities.
By Brittany Feinson, VP, Communications, Marriott International [NASDAQ:MAR]
It’s Monday morning, I login to my email, I already have 20 messages awaiting my attention, and the day is only just beginning.
By Steve Rempel, CIO, Rite Aid [NYSE:RAD]
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.
By David Jensen, Director of Ecommerce Engineering, Photobox
Technology has grown from an ignored support function to a position of leadership, setting an example for the rest of the business.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche
One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.
By Prashanth Palakurthi, Founder and CEO, Reflexis Systems, Inc.
Real-time store execution platforms integrate with OMS, Point of Sale, Internet of Things, sensors, social media, and any other store-facing system.
By Stephen Downey, Senior VP, Healthcare & Electronics, GEODIS
There is enormous pressure on healthcare organizations to reduce costs and find efficiency in the supply chain.
By Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal
Courtney Graybill devises customer experience roadmaps and executes on those strategies to drive shopper engagements for David’s Bridal.
By Don Scheibenreif, VP-Distinguished Analyst, Gartner
Commerce leaders have made online transactions efficient and customer friendly.
By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations. In our digital age, customer demands accessibility to companies anytime, anywhere, and on the device or channel of their choosing.
By Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company
The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.
