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The Key to the 360-Degree Customer View: Buyer Personas

By Greg Petro, President and CEO, First Insight

Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Technology and Innovation Transforming Health Care

By Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]

Technology Revolutionizing Retail Industry

By Emily Culp, CMO, Keds USA

Data Analytics: New Edge for Success

By Colin Boyd, VP and CIO, Joy Global [NYSE-JOY]

Data Analytics: New Edge for Success

If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems.

Improving Agile Product Owner Effectiveness in Business Services Organizations

By John David Woods, CMO, Dotcom Distribution

Improving Agile Product Owner Effectiveness in Business Services Organizations

You are part of a service organization, and we know how to get things done quickly and efficiently.

Retail's Evolving Facets

By Phil Stevens, CIO, The Exchange

Given the number of breaches announced by banks, technology companies, manufacturers, and retailers, it is clear that information security is a big challenge.

Point Inside Announces Personalization Tool for In-Store Marketing

By Christine Schultz, CIO, Eddie Bauer

Point Inside Announces Personalization Tool for In-Store Marketing

With the Deals Personalization tool in place, retailers will be able to engage the users of their branded apps in real-time.

Revving the Tech-ometer

By Keith Crerar, Executive VP, TradeRev

Revving the Tech-ometer

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.

ECM, "The Dragon" to Deliver Business Value

By Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

ECM,

One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.

Moving Beyond Mobile Wallets

By David Broome, SVP-Application Development, InComm

Moving Beyond Mobile Wallets

When they were first launched, mobile wallets (or digital wallets) were met with a great deal of excitement.

Security Implementation In Retail Directly Proportional To System Access

By Nick Spann, VP, Information Systems & CIO, WilcoHess

Security Implementation In Retail Directly Proportional To System Access

I dream about a solution that automates user friendliness with heightened security levels.

3 Retail Practices to Thrive, Not Just Survive

By Russ Haswell, VP, Retail, Medallia

3 Retail Practices to Thrive, Not Just Survive

If you are a retailer reading the headlines today, you must believe the sky is falling. From store closures, declining foot traffic, missed earnings and, of course, all things Amazon, the world of retail must seem pretty bleak.

Today's Retailing Requires Advanced Technology

By Britt Dayton, Director, Deloitte

Today's Retailing Requires Advanced Technology

The rise in omni-channel retailing is the industry’s response to consumer expectations for a consistent experience across physical stores and digital shopping platforms.

The Post- Office Generation

By Ryan Byrd, CIO & VP Engineering, Entrata

It is no secret that Google completely revolutionized the workplace with their browser-based email offering (Gmail) back in 2004. An incredible six years later, in 2010, Microsoft followed suit with Office 365.

Retailers Expand Use of Technology Solutions

By Randy Gross, CIO, CompTIA

Retailers Expand Use of Technology Solutions

The retail sector has experienced many changes throughout its history. Over the past 10-15 years the impact of disruptive technologies has been especially pronounced.

Evolution of Information Technology

By Joe Sheridan, Corporate Director of IT & CIO, Soave Enterprises

Evolution of Information Technology

Informational Technology is a massively evolving and dynamic sector. Technology has permeated to every strata of the society and is playing pivotal role in shaping social dynamics.

The Realization that Online is Where the Future Is

By Reid Greenberg, SVP, Kantar Retail

The Realization that Online is Where the Future Is

The good news is, there are a lot of shiny things to ignore and focus on the leading trends that seem to be valid for commanding attention for the foreseeable future.

Raising the Benchmark of a Good Customer Experience

By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Retailers are no strangers to the concept of remodeling their businesses. Fresh assortments, new products, updated store décor and differentiated marketing are all part and parcel of running a successful retail enterprise.

Retail Digital Convergence

By Ruben Martin, CEO (Co-Founder), Quivers

Retail Digital Convergence

Today’s solutions are part of the “digital convergence” era, known for technologies coming together to enable a whole new consumer experience while still providing a realistic avenue for retailers to set up and deliver.

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