Technology Magazine For Retail | Retail CIO Outlook
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Customer Experience on Digital Platforms

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Transformative Retail Banking

By Sangy Vatsa, EVP & CIO, Comerica Bank [NYSE: CMA]

Customize and Communicate-Two Key Element to...

By Charlie Cole, Chief Digital Officer, VP, TUMI

Building an AI-Based Machine Learning for...

By Alexander Fleiss, CIO & CEO, Rebellion Research Partners LP And Jeremy Newton, Chief Science Officer & Partner, Rebellion Research Partners LP

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

By KS Kumar, CCO, Sutherland

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

Retailers can differentiate themselves with customer service, but they need to do it profitably.

Growing Pains for Amazon

By James Keller, Executive Partner, Bulger Partners

Growing Pains for Amazon

It is shaping up to be another great year for Amazon and one that represents some big milestones for the company.

Role of Augmented Reality in Retail

By Rekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide

The success of Pokémon GO brought Augmented Reality to the center stage and provided retailers a platform to reach its consumers in many creative ways.

Industry Collaboration Key to Enhancing Payment Security

By Todd Aadland, SVP, Federal Reserve Bank of Chicago

Industry Collaboration Key to Enhancing Payment Security

The security challenges facing the payments industry require broad cooperation and coordination across the payments ecosystem.

Schneider Electric: Connected Retail- Computing Power to Every Store

By Kevin Brown, SVP of Innovation & CTO, Secure Power Division, Schneider Electric

Schneider Electric: Connected Retail- Computing Power to Every Store

So, we had our guys there fixing the problem before it escalated on the customer end.

Customized Retailing is the New Black

By Charlie Cole, Chief Digital Officer, VP, TUMI

Customized Retailing is the New Black

It’s easy to over complicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.

Top Retail Trends to Watch in 2016

By Justin Honaman, VP & GM, PRGX

Top Retail Trends to Watch in 2016

Amazon did not take over the entire Retail world. Apple Pay did not eliminate the cash equation in retail stores. Drones are not yet delivering product to our homes.

What Separates Successful Retailers from Others?

By Richard Flint, COO & Executive Board, HEMA

What Separates Successful Retailers from Others?

In the highly-competitive market that we have today, the only key to sustenance is unceasing evolution.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Transforming Merchandise Industry with New Market Possibilities

By Antonio Sciuto, EVP & Chief Marketing Officer North America, Nestlé

Transforming Merchandise Industry with New Market Possibilities

Business today is a heaving landscape across which we have never traveled.

The Missing Puzzle Piece: How Workforce Analytics can help Complete the Picture to Unlock Customer Value?

By Helen M. Friedman, Director, Willis Towers Watson

The goal is to PASS the investigative ball down the field to make progress in the arena of workforce analytics.

The Boundaries have Vanished

By Michael Adams, VP of IT, MarineMax

The Boundaries have Vanished

A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.

Your Biggest Omnichnannel Challenge Might Not be Your Technology

By Kyu Cho, VP-Consulting Services, Nisum

Your Biggest Omnichnannel Challenge Might Not be Your Technology

Retailers know that omnichannel is the way of the future. Having a digital presence is table stakes at this point, with mobile and social commerce not far behind.

Retail and the Consumer

By Steve Rempel, CIO, Rite Aid

Retail and the Consumer

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars.

Which are the Top Retail Technology Trends to Watch Out for

By Savio Thattil, CIO & SVP of Technology, Sephora Americas

Which are the Top Retail Technology Trends to Watch Out for

To my mind, the top retail technology trend is mobile payments, and offering consumers greater optionality in how they pay, particularly with the advent of Apple Pay.

Building A Great Team Equals Achieving Great Outcomes

By Rohan Penman, Head of Technology, Adairs Retail Group

Building A Great Team Equals Achieving Great Outcomes

There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.

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