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Rise of the Machine: AI Will Change CRM and How...

By Dr. Volker G. Hildebrand, Global VP, SAP Hybris

Which Are The Top Retail Technology Trends To...

By Savio Thattil, CIO & SVP of Technology, Sephora Americas

Time to Reach for the Clouds

By Mike Ruchensky, VP and CIO, Swift Transportation [NYSE-SWFT]

Harnessing the Power of Technology in Retail

By Rob Schmults, SVP, eCommerce & CRM, Talbots

E-commerce and the Data behind it

By Klemen Drole, CIO, Lazada Group

E-commerce and the Data behind it

Big data is the new oil, powering the e-commerce ecosystem.

Simplify Supply Chain with Technology

By Stuart Scott, EVP and CIO, J.B. Hunt Transport Services, Inc. [NASDAQ: JBHT]

Simplify Supply Chain with Technology

It is the consistency in transit times that helps us build the trust necessary to reduce buffers and create additional value for our customers.

CX Strategies: A Shot In The Dark?

By Waves Mowatt-Kane, Director, Customer Experience, Amtrak

Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

By Dara Meath, Vice President - Information Technology, The Camuto Group

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.

Accounting for Online Payment Security as a Practice

By Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)

Accounting for Online Payment Security as a Practice

Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.

How Traditional Retailers are Evolving For the Digital Era

By Gareth Bridges, Director, Digital Business, Equinix Asia-Pacific

How Traditional Retailers are Evolving For the Digital Era

Today’s retailers need to embrace a modernized strategy supported by infrastructure designed for the digital edge.

Resetting the CIO's Role for Smart, Digital Retail

By John Kenwood, VP, Capgemini [Euronext: CAP] And Charlie Li, EVP-Chief Cloud Officer, Capgemini [Euronext: CAP]

Resetting the CIO's Role for Smart, Digital Retail

The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data.

The 360-Degree View Must Be Definitive

By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

Texting Your Way to Online - Retail Store Connections

By Angela Hsu, SVP of Marketing and eCommerce, Lamps Plus

Texting Your Way to Online - Retail Store Connections

With the growing success of text chat on LampsPlus.com, we recently began to look for ways to build better connections between our online customers and our brick and mortar lighting and decor stores.

Comparison between MEAN and RNG Stack

By Advait Kulkarni, Former IT Director, Cetera Financial Group & CTO, Digistic LLC

Comparison between MEAN and RNG Stack

In recent days, there has been a lot of discussion around comparison of MEAN (MongoDB, Express, AngularJS and Node) and RNG (ReactJS, NextJS and GraphQL) stacks.

Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Technology gives us marketers degrees of freedom to not only do things better, but also do better things.

"Embracing Social Media to Enhance the Customer Experience"

By Jim McCann, Founder and CEO, 1-800-Flowers.com

As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.

Today's Retailing Requires Advanced Technology

By Britt Dayton, Director, Deloitte

Today's Retailing Requires Advanced Technology

The rise in omni-channel retailing is the industry’s response to consumer expectations for a consistent experience across physical stores and digital shopping platforms.

Business Intelligence: New Data and Insights Propel Fraud Fighting Solutions Ahead

By Don Bush, Vice President of Marketing, Kount

Business Intelligence: New Data and Insights Propel Fraud Fighting Solutions Ahead

BI provides business managers analytical insights of real-time data in visual interfaces and automated workflow systems.

Retail returns: A $440B headache that technology and data analytics can solve

By Eric Moriarty, VP, B-Stock Solutions

Retail returns: A $440B headache that technology and data analytics can solve

By the end of 2017 the value of retail returns will be equivalent to total online sales: around $440 billion.

Data Analytics: New Edge for Success

By Colin Boyd, VP and CIO, Joy Global [NYSE-JOY]

Data Analytics: New Edge for Success

If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems.

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