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Customer Experience on Digital Platforms

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Why Growth Companies Are Adopting the Flywheel...

By Shahid Nizami, APAC Managing Director, HubSpot [NYSE: HUBS]

Artificial and Emotional Intelligence: The...

By Nick Burton, Vice President Digital Development, Avon

How 7-Eleven Uses Technology to Keep Everyone...

By Steve Holland, Chief Technology and Digital Officer (CTO/CDO), 7-Eleven

Managing Internet of Things Risk in the Retail Sector

By Christian Beckner, Senior Director, Retail Technology, National Retail Federation

Managing Internet of Things Risk in the Retail Sector

Risk management practices will allow companies to remain nimble in adopting new IoT technologies that could transform their operations and impact their business performance positively.

Why Every Retailer Must Become a Technology Company by 2020

By Corey Tollefson, SVP & GM, Infor

Why Every Retailer Must Become a Technology Company by 2020

In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

By Marc Kermisch, VP & CIO, Red Wing Shoe Co.

A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.

IoT as an Enabler to Operations and Commercial Strategies

By Matt Meier, VP & CIO, Whirlpool Corporation

IoT as an Enabler to Operations and Commercial Strategies

The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.

Linking Customers to Your Stores - The Advantages of Text Messaging

By Terre Wellington, Senior Vice President of Store Operations, Lamp Plus

Linking Customers to Your Stores - The Advantages of Text Messaging

For its ability to strengthen brand loyalty and offer a real human connection, texting is sure to be an important component in the future of brick-and-mortar customer service.

Artificial Intelligence and its Customer Value

By Chitralekha Das, AI Enthusiast, Senior Program/Project manager, Intralinks

Artificial Intelligence and its Customer Value

By being more educated and aware about AI, we can ensure that it realizes its full potential.

User-Centric Innovation in Retail Design

By Rich Lim, Digital Creative Strategist, Geometry Global Seoul

User-Centric Innovation in Retail Design

By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

By KS Kumar, CCO, Sutherland

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

Retailers can differentiate themselves with customer service, but they need to do it profitably.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Leveraging Technology in the Wake of the #MeToo Campaign

By Stephanie Miller, Director of Labor and Employee Relations, Lowe's Companies, Inc.

Leveraging Technology in the Wake of the #MeToo Campaign

Key to a sound investigation process is solid record keeping.

Apparel Development and Technology: Making the Digital Connection

By David Grant, Vice President, PLM, Design and Supply Chain Systems, Fast Retailing [TYO: 9983]

It’s no secret that the apparel manufacturing industry has a history of slow adoption rate of new technology.

Enabling Technology Driven Business Transformation

By Paul Scorza, CIO, Ahold USA, Inc.

Enabling Technology Driven Business Transformation

Over the past couple of years, there has been a shift in the role of the CIO at Ahold USA. Until recently, the role of the CIO, and IT in general, had been viewed as a support function.

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

By Jeanine Banks, EVP, Global Products & Solutions, Axway

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

Customers are digitally tethered to mobile applications, social media platforms and websites, resulting in massive volumes of data.

3 Trends on Every CIO's Holiday Wish List

By Warren Perlman, CIO, Ceridian

3 Trends on Every CIO's Holiday Wish List

The role of the CIO is expanding and becoming more customer-facing, as the position plays a larger function in client acquisition and relations.

Challenges for Retailers in Today's Technophile Market

By Robin Copland, VP-Retail, Americas, ThoughtWorks

Challenges for Retailers in Today's Technophile Market

Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.

Three Ways through Retailers Can Step Their Game Up in 2017

By Fiona Swerdlow, VP, Research Director, Forrester Research

Three Ways through Retailers Can Step Their Game Up in 2017

This year has been no picnic for retailers. With Thanksgiving weekend upon us, many retailers are in the throes of the holidays and are doing all they can to achieve a strong finish to a bumpy, even bewildering year.

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