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Retail Focus: Using Promotional Financing to help Close the Sale

By Sue Yasav, VP, Market & Consumer Insights, Synchrony Financial [NYSE:SYF]

Raising the Benchmark of a Good Customer Experience

By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Moving Beyond Mobile Wallets

By David Broome, SVP-Application Development, InComm

Moving Beyond Mobile Wallets

When they were first launched, mobile wallets (or digital wallets) were met with a great deal of excitement.

Why Artificial Intelligence Will Empower the CIO

By Gregory B Morrison, SVP & CIO, Cox Enterprises

Why Artificial Intelligence Will Empower the CIO

To better anticipate where AI makes sense throughout organizations, let’s explore its potential.

The Boundaries have Vanished

By Michael Adams, VP of IT, MarineMax

A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.

5 Lessons Healthcare Can Learn from Refined Logistics Models

By Stephen Downey, Senior VP, Healthcare & Electronics, GEODIS

5 Lessons Healthcare Can Learn from Refined Logistics Models

There is enormous pressure on healthcare organizations to reduce costs and find efficiency in the supply chain.

The Changing Face of Retail Industry

By Graeme McVie, VP & GM, Business Development, Precima

The Changing Face of Retail Industry

For grocery retailing, click-and-collect and home delivery will continue to rise in popularity.

The 360-Degree View Must Be Definitive

By Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

Lessons from the Grocery Industry and the State of Retail Today

By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores

Lessons from the Grocery Industry and the State of Retail Today

In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

By Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

IT project failure rates today still are in excess of 40 percent.

Truly Autonomous AI Not Practical for Most Businesses

By Scott Horn, CMO, [24]7

Truly Autonomous AI Not Practical for Most Businesses

On the heels of 2016’s announcements of Salesforce Einstein, Facebook Messenger chatbots and the new Partnership on AI launched by the biggest names in tech, many believe that Hollywood dreams of human-like machines will become reality this year.

Maximize the Power of Data in Retail

By Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

It Is Not About Technology, It Is About People

By Bruce Valk, CIO & VP, Silver Star Brands

Growing up a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.

Retail's Evolving Facets

By Phil Stevens, CIO, The Exchange

Retail's Evolving Facets

Given the number of breaches announced by banks, technology companies, manufacturers, and retailers, it is clear that information security is a big challenge.

3 Ways Retailers Can Participate in the Sharing Economy

By Nizzi Renaud, CMO, Zazzle

3 Ways Retailers Can Participate in the Sharing Economy

The sharing economy—for some it feels like a movement, for others a fad. While most define the sharing economy as a concept where peers borrow from peers, the concept has expanded to include many trends that are redefining commerce.

Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Leveraging Technology to Enhance Guest Experience

Technology gives us marketers degrees of freedom to not only do things better, but also do better things.

Measuring Success in Omni- Channel Customer Experiences

By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Measuring Success in Omni- Channel Customer Experiences

Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings.

Mobile Marketing and The Evolution Of E-commerce

By Marissa Tarleton, CMO, RetailMeNot, Inc

Mobile Marketing and The Evolution Of E-commerce

Consumers love to shop. However, the means and methods in which they find what they want continue to evolve; and in true digital fashion, the e-commerce industry has transformed once again.

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