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Face as the New Data Point: The Good, Bad and...

By Riku Vassinen, Head of Digital Transformation, JWT Singapore

Extending the Power of your POS to Loyalty and CRM

By Mark Horbal, CIO & CTO, SpringBIG

The Realization that Online is Where the Future Is

By Reid Greenberg, SVP, Kantar Retail

The Emerging Role of an eCommerce CIO

By Nicholas Pendrous, CIO, Dotcom Distribution

IT Solutions for More Complex Promotional Offers

By William Morrell, CTO, Aptaris

IT Solutions for More Complex Promotional Offers

Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.

The Future is Now: Exploring the Future Developments in Customer Experience

By Troy Barnes, Chief Customer Officer, Pizza Hut

The Future is Now: Exploring the Future Developments in Customer Experience

The recipe for sustainable growth comes down to 2 simple ingredients: attract new customers, and retain the ones you have for life.

A Sneak Peak into the Future of Retail Landscape

By Saqib .E. Awan, VP, Lightspeed Venture Partners

This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.

Streamlining Retail Business with Technology at the Behest

By Paul Karras, CIO, Wilton Brands

Streamlining Retail Business with Technology at the Behest

Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.

Encryption Equals Customer Service

By Prabash Coswatte, CIO, Vallarta Supermarkets, VSI

Encryption Equals Customer Service

Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.

Speed of Retail

By John O'Reilly, VP of Business Development, Aptaris

Speed of Retail

When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

By Bill Talbot, VP, Solution & Product Marketing, CA Technologies

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Of all the things IT operations people have to worry about, chief among them should be answering the ongoing question, “Are my customers happy?” In fact, it all starts and ends with the customer.

How 7-Eleven Uses Technology to Keep Everyone Connected

By Steve Holland, Chief Technology and Digital Officer (CTO/CDO), 7-Eleven

How 7-Eleven Uses Technology to Keep Everyone Connected

At 7-Eleven, convenience is our business. We know that in order to create a convenient environment for customers, it’s crucial that every part of our operation runs smoothly.

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

Growing up as a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.

The Face of Retail in the Digital Era

By Nate Kredich, COO, PIRCH

The Face of Retail in the Digital Era

It’s critical, especially in abusiness like ours which is several parts retail and several parts service.

Creating a Sustainable Innovation Program

By Armin Roeseler, CIO, Swanson Health Products

Innovations create value propositions that people are willing to pay for.

Measuring Success in Omni- Channel Customer Experiences

By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Measuring Success in Omni- Channel Customer Experiences

Digital transformation, artificial intelligence, bots, and fintech are some of the buzzwords favored by customer experience leaders today and conversations about innovations often dominate corporate meetings.

Leveraging Technology to Enhance Guest Experience

By Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Leveraging Technology to Enhance Guest Experience

Technology gives us marketers degrees of freedom to not only do things better, but also do better things.

The Digital Retail Tools of the Future

By Marc Biosi, Global Director, Sitel

The Digital Retail Tools of the Future

In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.

Revving the Tech-ometer

By Keith Crerar, Executive VP, TradeRev

Revving the Tech-ometer

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.

Getting Gender Balance In Leadership

By Melissa Greenwell, EVP & COO, The Finish Line, Inc

Getting Gender Balance In Leadership

According to a National Science Foundation 2016 report, in 2013 women were fifty percent of the college-educated workforce.

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