Retail CIO Outlook Weekly Brief
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Nicholas P. Resetar, Associate Attorney, Roetzel & Andress
Julia Ricci, VP, Information Technology - Retail Shared Services & Solutions, Total Wine & More
Rohan Penman, Head of Technology, Adairs Retail Group
Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Lithium-ion battery technology promises to bring welcome relief, because they last more than twice as long as traditional UPS batteries and weigh only about a third as much.
Nick East, VP, and Andrew Hoyt CTO & VP Engineering, NCR Retail
How retailers can better leverage edge solutions to maximize in-store data
Emily Culp, CMO, Keds USA
It’s imperative that consumer data and insights are used to inform everything that a brand does to create better consumer experiences.
Michael Jaconi, CEO & Co-Founder, Button
People continue to spend more time on mobile, requesting, purchasing, and booking the exact products they want, at the exact time they want them.
Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s
Technology influences the balance between store (paid) and customer (free) labor in the transaction processes.
Corey Tollefson, SVP & GM, Infor
In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Bernard Luthi, President, Monoprice
In this day and age it is very critical to understand your customer and their journey with your organization.
Anthony Jones, Head of eCommerce, Mid-Market Sales UKI, Google
What a fascinating space to be in right now. We’ve spent years waiting for technology to come and disrupt and, well, it looks like we’re more or less here.
Gareth Bridges, Director, Digital Business, Equinix Asia-Pacific
Today’s retailers need to embrace a modernized strategy supported by infrastructure designed for the digital edge.
Michael Koch, Sr. Director, Samsung Electronics America
While the products and technology have advanced exponentially, the retail environments are very much the same stagnant displacement of products in place since the 1950s.
Guy Amisano, CEO, Salient Management Company
Retailers should leverage POS data in combination with geographic data to determine the buying preferences of consumers in different areas.
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
VRLA models could typically cost nearly 53 percent more than the Li-ion models over 10 years, making the Li-ion model the better investment over the longer term.
Marc Biosi, Global Director, Sitel
In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.
