Technology Magazine For Retail | Retail CIO Outlook
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Show Me a Great Technology Strategy and I'll...

By Rohan Penman, Global Head of Technology, T2 Tea

Delivering an Elevated Customer Experience...

By Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Harnessing the Power of Personalization

By Jean-Francois Bessiron, VP Goods International, Groupon [NASDAQ: GRPN]

Artificial Intelligence and its Customer Value

By Chitralekha Das, AI Enthusiast, Senior Program/Project manager, Intralinks

Only Fools Fragment: How Seamless Experiences Keep Customers

By Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe

Only Fools Fragment: How Seamless Experiences Keep Customers

It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.

Challenges for Retailers in Today's Technophile Market

By Robin Copland, VP-Retail, Americas, ThoughtWorks

Challenges for Retailers in Today's Technophile Market

Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.

IoT as an Enabler to Operations and Commercial Strategies

By Matt Meier, VP & CIO, Whirlpool Corporation

The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.

The Paradigm Shifts in the Retail World

By Phillip Raub, Founder and President, b8ta

The Paradigm Shifts in the Retail World

The retail industry has always been a part and parcel of Human Society.

From Brick & Mortar to e-Retail-Consumer Push for On-Demand Delivery

By Khaled Naim, Co-Founder & CEO, Onfleet

From Brick & Mortar to e-Retail-Consumer Push for On-Demand Delivery

The deluge has begun—brands that have built a reputation as top names in the United States retail industry are experiencing an unprecedented number of store closings this year.

Speed is the Name of the Game

By Meerah Rajavel, CIO, Forcepoint

Speed is the Name of the Game

Having a conceptual integration and information architecture is the key for a successful cloud implementation.

The Big Mistake Department Stores Make with Their Online Services

By Brad Bernstein, SVP of North American Sales, Nanorep

The Big Mistake Department Stores Make with Their Online Services

​No question, the growth of e-commerce has completely changed the game for retail customer service.

"How Brick-and-Mortar Stores Survive the Shift in Consumer Demand"

By Guy Amisano, CEO, Salient Management Company

Retailers should leverage POS data in combination with geographic data to determine the buying preferences of consumers in different areas.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

By Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Was Darwin Wrong About Retail?

By Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

Was Darwin Wrong About Retail?

Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

By Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.

Today, requesting information from Alexa is pervasive throughout the United States, and is quickly becoming an integral business tool in the restaurant industry.

Five Signs It's Time to Rethink Your Social Strategy

By Andrew Wilson, CIO, Accenture

Five Signs It's Time to Rethink Your Social Strategy

Only a few decades ago, it would have been inconceivable for employees to collaborate in real time across continents.

How Tomorrow's Technologies are Changing Today's Supply Chains

By Chad Lindbloom, CIO, C.H. Robinson

How Tomorrow's Technologies are Changing Today's Supply Chains

TMS systems, particularly those that take advantage of cloud computing, are quickly becoming the technology of choice for shippers looking to secure that visibility.

18 Tips for Retailers Negotiating Software Contracts

By Mark Lilien, SVP & CIO, Things Remembered

18 Tips for Retailers Negotiating Software Contracts

There are several things I’ve learned during my tenure in the IT industry, not the least of which is contract negotiation.

Evolving Customer Relationship Management: Move Fast or Die Trying

By Ed Ariel, Vice President of Service Operations, ezCater

Evolving Customer Relationship Management: Move Fast or Die Trying

Companies need to balance where they invest resources: adding new customers versus improving customer satisfaction.

How to Stay Connected With Customers After the First Purchase

By Curt Hilliard, CMO, DirectBuy

How to Stay Connected With Customers After the First Purchase

Effective digital marketing does not end when a customer purchases a product. In fact, for power brands and industry innovators, that’s when the real work begins.

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