By Nate Kredich, COO, PIRCH
By Alexandra Gray, Head of Research, Mirvac [ASX: MGR]
By Nizzi Renaud, CMO, Zazzle
By Gregory B Morrison, SVP & CIO, Cox Enterprises
By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
By Michael Lehman, CIO, Batteries Plus Bulbs
The biggest challenge, and also the biggest opportunity, is simply the accelerating rate of change.
By Jeff Bodzewski, Chief Analytics Officer, M Booth
Google has been called “digital truth serum” because people feel comfortable asking the questions and searching the topics in a judgement free area.
By Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]
The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions.
By Mark Horbal, CIO & CTO, SpringBIG
Your POS is your workhorse. It sees every transaction in every store.
By Steven Van Wyk, CIO/COO, The PNC Financial Services Group
The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.
By Bruce Valk, CIO & VP, Silver Star Brands
Emotional Quotient (EQ) is a way to measure how a person recognizes his or her own emotions and other people's emotions.
By Brad Bernstein, SVP of North American Sales, Nanorep
No question, the growth of e-commerce has completely changed the game for retail customer service.
By Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
By Jahan Jamshidi, Director- IT, Aztec Shops
Aztec Shops, a retail operation located in the San Diego State University campus, has been using a comprehensive suite of solutions, including time and attendance, employee scheduling.
By Rekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide
The success of Pokémon GO brought Augmented Reality to the center stage and provided retailers a platform to reach its consumers in many creative ways.
By Marc Kermisch, VP & CIO, Red Wing Shoe Co.
A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.
By Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe
It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.
By Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores
In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.
By Advait Kulkarni, IT Director, Cetera Financial Group
By 2020, it is estimated that the value of e-commerce sales will have topped $4 Trillion.
By David Grant, Vice President, PLM, Design and Supply Chain Systems, Fast Retailing [TYO: 9983]
It’s no secret that the apparel manufacturing industry has a history of slow adoption rate of new technology.