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Weekly Brief

Thursday, November 14,2019

Feature of the Week

How is AR Superior to Other Technologies in Retail?
Smart mirrors or digital mirrors in retail stores utilizing combined technologies of artificial intelligence augmented reality, and movement recognition can bring open trial rooms.  Read more ‣
Why Should CIOs Consider Implementing Cloud-Based CRM?
By utilizing cloud-based CRMs, companies will have a significant positive impact on business growth and customer experience.  Read more ‣
How Social CRM Can be Utilized For Intuitive Customer Services?
Humanity has been affected and revolutionized by social media. The integration of business models and social networking gave birth to social customer relationship management (CRM).  Read more ‣

CIO Viewpoint

The Evolving Role of IT in Retail
By Paul Scorza, CIO & EVP, Ahold USA  
The explosion of mobile technology and the need for immediate responses to customer demands has increased the reliance on technology.  Read more ‣
Service Management in the Age of Digitization
By Douglas Duncan, CIO, Columbia Insurance Group  
Through virtualization of hardware, software, and services we can drastically simplify how we interact with our systems.  Read more ‣

Featured Vendors

Omnico: Driving Innovation in Smart Customer Engagement
By Mel Taylor, CEO  
Omnico offers cloud-based, multi-channel POS and smart customer engagement solutions across the destination, hospitality and retail sectors  Read more ‣
Flixmedia: Sell More
By Scott Lester, CEO Ben Perrins, Chief Customer Officer  
Provider of rich, digital content solutions to global retailers  Read more ‣
Brightpearl: Streamlining Back office Retail Operations
By Derek O'Carroll, CEO  
Provides a platform to manage inventory, accounting, customers, suppliers, and fulfillment across omnichannel businesses  Read more ‣

CXO Insights

Retail Liability In 140 Characters Or Less: Foreseeability In The Social Media Age
By Nicholas P. Resetar, Associate Attorney, Roetzel & Andress  
By now, it is safe to say that Twitter, Facebook, Pinterest and MySpace are not merely fads that...  Read more ‣
Integrating Data for a 360-degree Customer View
By Bernard Luthi, President, Monoprice  
In this day and age it is very critical to understand your customer and their journey with your...  Read more ‣