How Can a Kiosk Meet the future Needs of a Retailer?

By: Retail CIO Outlook | Monday, September 28, 2020

A kiosk is promising the retail industry with benefits that were once considered to be impossible.

FREMONT, CA: With the retail industry going completely self-service by the influence of technology, customers are continually evolving themselves in terms of their needs, requirements, and expectations. The kiosk is emerging as a technologically intensive solutions to rewrite the service architecture of a retail business firm. Changing the dynamics of the way customers are being attended and served in a store, retail kiosks are uncovering deeper and more intelligent and smarter standards in the industry.

The conceptualization of a retail kiosk is evolving at a rapid pace. The modern kiosk in a retail store is unlocking the swarm of futuristic benefits to the owners of the retail business companies. At a brick and mortar retail store, managing the crowd of customers could be a challenge. Well, kiosks are always there for the rescue. This is because the latest evolution of a retail kiosk supports highly practical queue management. Customers standing in the queue, be it for the purpose of billing or buying, demand an organized environment. Catering to this demand, a kiosk is integrated with AI technology that automatically senses the number of customers, their place in the line, and the physical space that is supported by the store and makes a clear and strategic decision in finalizing the turn of a customer to shop and close the transaction.

Digital cataloging is yet another dynamic use case that a retail kiosk brings to the table. A kiosk, based on the interests, preferences, likes, and needs of a customer, displays the scrolling of the items in the store by using technologies such as digital signage, 3D projection, and more. A retail kiosk has also been showing the futuristic benefit by taking care of the aspect of security in a store. In light of this, facial recognition, retina and fingerprinting, scanning of the biological information of the customer, validation of the customer information such as the age and gender, and many more.