Retail CIO Outlook Weekly Brief
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FREMONT, CA: There is an incontestable convenience that arrives with shopping online―a few swipes and clicks of a button, a smooth payment process, and a package arrives at the doorstep the very next day. The capacity to be able to shop round-the-clock saves customers time and money, which online retailers can benefit from by transferring discounts directly to customers.
Customers are becoming more aware of security concerns when it comes to shopping online. So, online vendors cannot afford to respite solely on conventional security measures, ignoring consumer requirements for enhanced safety. However, vendors are often faced with the challenge of retorting to consumer demands and maintaining a secure environment, while vying to attract faithful customers and manage the competition.
Vendors want and require new clientele; as a result, they must make it easy for customers to buy their goods online. Retailers can assist them in doing so by providing the preferred payment method and reducing the risk aspect to guarantee consumer trust.
Fundamentally, customers only feel safe online when they identify the payment methods presented to them. If not, customers tend to discard their shopping venture if they think that the payment process is not secure. Online vendors are currently on a slippery slope regarding security. Retailers are struggling to discover a balance between offering identifiable payment methods and flawless shopping experience while sticking to the requirements of their customers from around the world. Therefore, merchants must stride carefully while selecting payment methods to propose to their customers.
Retail companies:AOPEN America,Elastic Path Software,Pristine Infotech
No matter what, retailers are essentially struggling to get the equilibrium right between customer security and experience. With businesses moving in the direction of a customer-centric model, preserving consumer trust has become decisive. Conservation of this trust helps businesses in augmenting customer loyalty devoid of the fear of getting beat down by the competitors.
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